Customer Success - Program Management-Expert Communication and Engagement-Summer Intern (Undergraduate) at Intuit

| San Diego, CA
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.


Company Overview

Year-over-year, Intuit has been recognized on Fortune's "100 Best Companies to Work For" and at the top of Fortune World's "Most Admired Software Companies." Immerse yourself in our award-winning culture while creating break-through solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide. Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 10,000+ entrepreneurial employees have brought more than 250 innovations to market - from QuickBooks®, TurboTax®, and Mint®, to big data, SaaS, and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform that deliver advice and support to customers.

What you'll bring

**This position is intended for students in an undergraduate degree-seeking program to which they will return to their academic program at the end of the summer internship in 2022, with a graduation date of Spring 2023. If you do not meet this minimum criteria, please revisit our careers site for other opportunities.**

About You:
  • A current student (junior year) pursuing a Bachelor's degree, graduating no sooner than May 2023
  • Exceptional written communication skills, with strong design aesthetics as it relates to the visual communication of information
  • Passion for tech industry and demonstrated interest in business, communication, marketing, employee engagement (such as through major / minor, past work experience, extracurriculars)
  • Excellent problem-solving skills and good judgment
  • Driven and a self-starter; curious and enjoys solving hard problems

Our Investment in You - Features of the Intern Program:
  • Our 10- to 12-week internship program is paid and helps deliver opportunities to learn, grow, and make an impact
  • Specialized onboarding
  • Impactful and meaningful projects
  • Access to senior leaders
  • Skills/function-based training
  • Social and networking activities
  • Intern & Co-op Summit
  • 8 hours paid time for volunteering

Intuit has been recognized as a best employer and is consistently ranked in the top 25 on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists.

EOE AA M/F/Vet/Disability

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

How you will lead

As a Program Management Intern for our Expert Communication and Engagement team, you will be part of a dynamic and collaborative team of winners with a passion for delivering delight to our growing network of Experts.

The Expert engagement team delivers end-to-end engagement and communication for all experts within the Network to drive expert sentiment, retention and create an environment that makes Intuit the employer of choice for financial professionals.

Specific responsibilities and projects will be assigned at the beginning of the internship and may include:

  • Develop and implement employee communication and engagement campaigns that drive the overall engagement strategy, reflect the key messages and connect to the target audience.
  • Identify and share campaign opportunities based on themes in expert feedback
  • Collaborate with partners across the company to establish and support communication requirements
  • Write, design and distribute campaigns to the virtual workforce
  • Collect, analyze, and report data on campaign performance

  • Experience in identifying and managing complex group dynamics and reacting real time to changes in content and/or process
  • Ability to think strategically in a complex environment
  • Strong project management experience (i.e., planning, organizational skills, and ability to manage multiple projects/tasks) exhibiting solid end-to-end thinking
  • Strong written and oral communication and listening skills
  • Strong experience using Design for Delight (D4D) principles to understand customer needs, test and measure results
  • Experience managing data driven outcomes
More Information on Intuit
Intuit operates in the Fintech industry. The company is located in Eagle, ID, Reno, NV, Mountain View, CA, San Francisco, CA, Woodland Hills, CA, San Diego, CA, Tucson, AZ, Plano, TX, Washington, DC, DC and Fredericksburg, VA. Intuit was founded in 1983. It has 14200 total employees. It offers perks and benefits such as Volunteer in local community, Partners with Nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Daily sync. To see all 72 open jobs at Intuit, click here.
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