Customer Success - Product Management Summer MBA Intern at Intuit

| San Diego, CA
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Join our mission

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.


Company Overview

Year-over-year, Intuit has been recognized on Fortune's "100 Best Companies to Work For" and at the top of Fortune World's "Most Admired Software Companies." Immerse yourself in our award-winning culture while creating break-through solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide. Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 10,000+ entrepreneurial employees have brought more than 250 innovations to market-from QuickBooks®, TurboTax®,and Mint®, to big data, SaaS, and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating on the way customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform that deliver advice and support to customers.

What you'll bring

**This position is intended for students in a graduate degree-seeking program to which they will return to their academic program at the end of the summer internship in 2022, with a graduation date of Spring 2023. If you do not meet this minimum criteria, please revisit our careers site for other opportunities.**
  • A current student pursuing an MBA degree, graduating no sooner than May 2023
  • Knowledge of agile, scrum or lean startup
  • Demonstrated leadership skills, teamwork, and collaboration capabilities. Ability to lead and influence a cross-functional team while building strong relationships
  • Strong written and verbal communication skills, with the ability to communicate impact and rally teams behind a common goal
  • Entrepreneurial drive and the drive to take on stretch goals in a fast paced and innovative environment
  • Knowledge of data science, deep learning, and machine learning principles, tools, frameworks, and techniques
  • Knowledge and familiarity with trends in the data science and deep learning community
  • Knowledge of big data and cloud-based computing frameworks and models
  • Computer science/engineering/science/mathematics background with familiarity of data analysis, algorithms, statistical testing

Our Investment in You - Features of the Intern Program:
  • Our 10- to 12-week internship program is paid and helps deliver opportunities to learn, grow, and make an impact
  • Specialized onboarding
  • Impactful and meaningful projects
  • Access to senior leaders
  • Skills/function-based training
  • Social and networking activities
  • Intern & Co-op Summit
  • 8 hours paid time for volunteering

Intuit has been recognized as a best employer and is consistently ranked in the top 25 on Fortune's "100 Best Companies To Work For" and Fortune World's "Most Admired Software Companies" lists.

EOE AA M/F/Vet/Disability

Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

How you will lead

How You'll Make an Impact

As a Digital Platforms Product Management Intern, you will be part of a dynamic and collaborative team of winners with a passion for innovation and technology, helping to revolutionize the way the world does business. Product Managers at Intuit take groundbreaking products from idea to reality. Product managers prioritize customer needs, lead agile development, and deliver awesome products and experiences to improve the lives of our customers. Intuit's Product Management internship program is a selective program that prepares innovative thinkers and team players to be the future product management leaders of FinTech. PM interns at Intuit work on high impact and high visibility assignments that are challenging and rewarding. The program gives them coaching and mentorship from senior leaders and experienced product managers while they bring their ideas and recommendations to life and change the trajectory of our business. Our team's mission is to enable intelligent, proactive, and predictive digital experiences and capabilities that power tech-enabled expertise and seamless connections between customers and experts.

Specific responsibilities and projects will be assigned at the beginning of the internship and may include:

  • Lead a cross functional team of engineers, designers, analysts, and customer care to create new revolutionary products and advance existing ones
  • Become an expert on the customer by understanding both qualitative and quantitative data to build empathy for the customer's problem and form data-driven hypotheses
  • Gather requirements, define experiences and use cases, lead product planning, and create the product roadmap
  • Deliver product and feature improvements using rapid tests and experimentation in an agile environment
  • Customer touchpoint innovation
  • Scaling digital platforms
  • Product personalization
  • Take part in building digital ecosystems using data and insights
More Information on Intuit
Intuit operates in the Fintech industry. The company is located in Eagle, ID, Reno, NV, Mountain View, CA, San Francisco, CA, Woodland Hills, CA, San Diego, CA, Tucson, AZ, Plano, TX, Washington, DC, DC and Fredericksburg, VA. Intuit was founded in 1983. It has 14200 total employees. It offers perks and benefits such as Volunteer in local community, Partners with Nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Daily sync. To see all 72 open jobs at Intuit, click here.
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