Customer Success Analyst Intern (US - Remote) at TheGuarantors

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About TheGuarantors

Founded by Julien Bonneville, CEO and Robert Schmidt, CRO in 2015, TheGuarantors empowers renters with smarter solutions to take control of their financial future.

We're an innovator and pioneer in the insurance and technology industry, receiving accolades for our specialty products and excellent customer service.

In the last 3 years, we have achieved 250% year-over-year growth and successfully raised $15M in a Series B. Backed by VCs who have also invested in LinkedIn and Slack amongst others, we're expanding our footprint nationwide.

The Opportunity

We are seeking a new Customer Success Analyst Intern to join our rapidly growing company! The ideal candidate has the interpersonal skills to provide the absolute best customer service and is comfortable working in an analytic environment. You will become an expert on our underwriting process, internal CRM/tech platforms, and product offerings while handling customer service and sales aspects of customer communications and identifying opportunities to improve the customer experience.

We would want you to be able to start in the SPRING and work through the SUMMER - 100% remote

What You'll Do Day-to-Day

  • Educate renters on our offering of insurance products and help them navigate the leasing experience
  • Drive revenue by working with leasing offices and brokers to close deals
  • Improve customer retention by facilitating the renewal of existing policies
  • Collaborate with underwriters to manage the application pipeline and work on pricing determination 
  • Gather data on customer communications and engagement to fuel our never ending quest to improve the user experience

Why We'll Love You

  • Currently working towards a Bachelor’s degree in Economics, Business, Real Estate, Psychology, Sociology or related field
  • Amazing customer service skills: positive attitude with an exceptional demeanor over the phone and email
  • Thrive in a fast paced, rapidly changing environment
  • Enjoy taking initiative 
  • Excellent oral and written communication
  • Ability to work on a team with frequent communication
  • Ability to work 12-15 hours during the week during the Spring season and/or 40 hours in the Summer
  • Comfortable and competent with basic algebra (you will be quoting insurance premiums on a regular basis)

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.

Our commitment: We are a collaborative, diverse, and passionate team of professionals. We are dedicated to innovation and empowering our employees.

Recognition: We are recognized in Forbes America’s Best Startup Employer 2020, CNBC (2018 Upstart 100), CRETEch (#1 Information & Intelligence in Finance), and listed on the 2019 Insurtech 100.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • gFrameworks
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

An Insider's view of TheGuarantors

What's something quirky about your company?

I love the non-work slack channels we have and use. During the Euro Cup, we had a bunch of our team members slacking back and forth about the games and it really helped me feel like we were hanging out together at a bar after work!

Eric

Director of Product Marketing

What projects are you most excited about?

Creating machine learning models to predict default risk and price insurance policies more accurately. With our models, we achieve better underwriting outcomes, especially with customers who don't have a traditional credit history, for example, younger or underbanked renters. It is one of our key competitive advantages, and we are very proud of it.

Elsa

VP of Risk Management

How has your career grown since starting at the company?

My career at TG has been exciting! I joined the IT & Business Ops team part-time in January 2020. As TG shifted to a WFH model during the pandemic, I was able to show my value quickly. I tackled new problems every day, but this led to a FT position. 1.5 years later, I kept gaining new responsibilities and was promoted to a Lead!

Pupel

Business Operations Lead

How do you empower your team to be more creative?

It is my passion to make the work environment pleasurable with all members moving in the same direction to accomplish a set of goals agreed upon at the beginning of the term. Hiring slowly making sure you have a talented team that is experienced and capable of making their own decisions breeds an entrepreneurial creative spirit.

Bob

Chief Revenue Officer, Co-Founder

What projects are you most excited about?

My team and I are working on some exciting testing projects namely, ‘Continuous Testing using Continuous Integration’ and ‘In-Sprint Automation’. Our goal for these projects is to enable all teams to test early, test often, automate early on in the cycle and release new features as often as possible while maintaining the best code quality.

Samantha

Sr. SW Dev Engineer in Test

What are TheGuarantors Perks + Benefits

TheGuarantors Benefits Overview

Competitive Salary
Health benefits
401(k)
Flexible work from home schedule
Open office with an amazing Manhattan view and natural light throughout
Group activities for teams, from lunches to sports outings and events

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
TheGuarantors offers PPO, EPO, HDHP (HSA) plans to our employees
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
TG's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

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