About the job
The Red Hat Global Workplace Solutions (GWS) team is looking for a Business Operations Analyst Intern to join our global team. In this role, you will work with a global team of facility operations associates in support of process analysis and improvement. You'll be responsible for analyzing the workflows and processes around office services, programs, and Facilities Operations (FacOps) initiatives, to provide insight and gap solutions while developing documentation which highlight the relationships between FacOps and their customers, business partners, and qualitative versus qualitative data. Additional tasks include vendor management and strategy analysis, partnering on suitability program development. To succeed in this role, you should be highly motivated, strive for excellence, adapt well to change, be solutions and data driven, and have excellent time and task management skills in a fast-paced corporate environment.
What you will do

• Assist with analyzing core office services, programs and other GWS initiatives to provide process insight, guide data-based decision making, and create process documentation in the form of summary one pagers and process flow charts
• Support the global program teams through review and analysis of team processes to help increase clarity in project development, communication, and implementation
• Support global process analysis projects from start to finish, including preparing and presenting business justifications, scope of work and budget requirements, ROI, ongoing real-time on-demand status updates, etc.
• Support coordination with Finance, Data Analytics, Real Estate, Workplace Innovation, and IT teams on projects which will increase high-level understanding of how these teams work together on various FacOps managed services and projects
• Support facility management, site services, and operational efficiency
• Support internal and external site service and program communications
• Support the development and implementation of a Sustainability Program

What you will bring

• Established ability to go above-and-beyond customer expectations
• Excellent communication skills, with focus on utilizing data and developing clear communication strategies
• Ability to utilize knowledge of company culture and business perspective to shape decision making
• Accomplished organizational skills, focusing on resource coordination, time-management, and physical organization
• Proficiency in managing relationships and expectations across competing needs and priorities
• Developed critical thinking skills with a focus on research, creative thinking, and logical reasoning
• Previous success in taking quick action to capitalize on opportunities, to mitigate complications, and add value
• Ability to capture, organize or display, analyze, and apply data toward problem solving and critical thinking

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.