Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.

At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX (User Experience) in a single integrated platform to transform and democratize customer experiences across industries.

Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a Business Analyst Intern with deep knowledge of data structuring, analysis and report creation/design. The business analyst will support Uniphore’s delivery team in implementing and measuring the success of our products and services.

Responsibilities:

• Work with client and internal resources to identify, model and calculate key performance indicators to input into our product configurations
• Configure the Uniphore product suite by analyzing key words, phrases and emotions associated with the KPIs
• Utilize Uniphore tools to create tasks, activities and milestones for new and ongoing initiatives
• Create and manage status plans
• Collaborate with internal and external stakeholders to interview, research, analyze and derive business functional and technical requirements
• Independently carry out meetings/discussions with customers and interpret/document solution requirements
• Foster a positive work environment that allows Uniphore to flourish
• Telecommunications industry or speech analytics experience is preferred/ideal?

Requirements:

• Requires superb analytical skills, methodical thinking and ability to define problems and frame solutions
• Experience in driving business requirements workshops, knowledge gathering interviews and preparing Requirement Documents, Specification Documents, Data Flows, Customer Life-cycle Flows and Process Flows
• Experience working directly with internal or external clients in Business Operations or Analytics Service Delivery. Knowledge of multiple business verticals or domains a plus
• Experience in Data Analysis, Business Analytics, Business Intelligence Tools and Methodologies
• Very strong Excel and PowerPoint skills is a must
• Excellent communications, presentation (verbal and written) and influencing skills
• Super strong team player that works and plays well with others
• Fluent in Spanish

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore delivers business value using Conversational Automation, please visit www.uniphore.com