2023 Summer - Customer Support & Enablement Intern

| Des Moines, IA +80 more | Remote
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When can you expect to hear back?

We like to attend all career fairs and recruitment events before closing our positions. That means, this position may be open without response for a couple of weeks to give us time to wrap up the recruitment season. Please see our tentative timeline below so you know when to expect to hear back from us!

 

  • ·All postings close: February 19th, 2023
  • Resume reviews: Mid to late February
  • Interviews: Early to mid-March
  • Offers: Throughout month of March

 

2023 Start Dates:

This position has opportunities to start in the Summer. Please see our start dates below.

  • Summer Internships: Monday, May 15, 2023 - 40/hours per week max

Summary

The Customer Support & Enablement Intern supports the Support and Enablement team by learning and assisting in running important programs, creating self-service documentation, and working to update enablement content. This person will have the opportunity to learn about the Workiva platform, how we support our customers, and how we build enablement content for customers and partners.

Responsibilities

  • Work on Support and Enablement programs such as customer satisfaction or quality assurance

  • Collaborate with internal, cross-functional teams including Customer Success, Services, Operations and Growth Solutions on various projects

  • Review and update documentation with expectations of creating customer-facing help articles

  • Contributes to improving the customer experience - offering ideas and being part of the improvement process to benefit the customer

  • Provide exceptional customer service to internal and external customers

What You'll Need

Education

  • Must be currently enrolled in a degree-seeking program, preferably in business or similar program

Experience

  • Experience using Excel, Word, Google Docs, and similar word processing programs

Skills

  • Ability to multi-task and thrive in changing tasks and responsibilities

  • Strong communication (verbal, listening and writing) skills

  • Ability to work independently and take initiative

  • Attention to detail and follow-through are required

  • Must have a desire to work within SaaS support, success, education or enablement

Travel

  • Minimal Travel

Working Conditions & Physical Requirements

  • Reliable internet access for any period of time working remotely, not in a Workiva office.

  • Must be authorized to work in the United States and not require sponsorship now or in the future.

How You’ll Be Rewarded:

  • Salary range in the US:

$17.00 - $17.00 Hourly

  • 401(k) participation and match
  • Paid sick leave
  • A unique opportunity to further your learning experience through additional internship seasons


Where You’ll Work

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.

  • Customer Success: Always delight our customers.

  • Trust: Rely on each other. 

  • Integrity: Do the right thing, every time. 

  • Collaboration: Share resources and work together. 

  • Innovation: Keep creating solutions and finding better ways. 

  • Inclusion: Support a diverse community where we all belong. 

  • Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

At Workiva, You’ll Enjoy: 

  • Intern Environment: Workiva was ranked a top 100 internship program by WayUp and ranked #20 in Best Places to Work for a reason! Our interns have the opportunity to participate in mentoring, professional development, networking, and flexible hours during their internship. We continually strive to provide numerous resources to build not just excellent interns, but excellent business professionals. 

  • Real Work Experience: Workiva interns are treated as full-time employees and are allowed the freedom to contribute to real work that truly impacts Workiva and it’s operations. From writing code in our production environment to directly supporting our customers' on our newest platform, our interns play a vital role in our company!

  • Fantastic Perks: Being an intern at Workiva has benefits beyond just a paycheck. You can’t beat the wellness discounts, 401k participation and match, casual dress environment, paid sick leave and countless other perks that Workiva offers! 

  • Involvement:  Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more

  • Opportunity at Workiva: At Workiva, we offer more than just a 12-15 week spring or summer program. 80% of our interns extend longer than just 1 semester with us to continue work on their projects. As long as you are enrolled in a degree seeking program, you could have the opportunity to be an intern at Workiva until you graduate!

Learn more about life at Workiva: [*https://www.linkedin.com/company/workiva/*]

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
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Columbus, OH
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Other US Location
Palm Bay-Melbourne-Titusville
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Phoenix – Mesa – Scottsdale, AZ
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Portland, ME
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St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • DartLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • Salesforce ApexLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • BigQueryDatabases
    • CassandraDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • MySQLDatabases
    • RedisDatabases
    • Graph DatabaseDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of Workiva

What's something quirky about your company?

I love being at a company that not only encourages quirky culture, but also celebrates it! Whether it be taking a day off from work for my birthday, our Annual Giving Campaign Pie Toss, or Maker’s Challenge (a team-based competition) Workiva offers me so many unique opportunities to bring my authentic and best self to work.

Kent

Senior Software Engineer

How do you collaborate with other teams in the company?

Solution Engineers collaborate with many teams to ensure the success of deals. We work with sales to drive discovery and demos, marketing on messaging and documentation relevant to the industry today, product to bring context to functionality requests, and services and customer support to ensure the post sales satisfaction of our customers.

Tayla

Manager of Solution Engineering

How has your career grown since starting at the company?

Workiva was my second job in tech and I came in at an entry level position. Over the last 10+ years, my career has grown beyond anything I could have imagined. After a lot of hard work, building strong relationships, a ton of learning, and advocating for the greater good at Workiva every day, I now lead the functional area I started in.”

Amanda

Vice President, Head of R&D PMO

How do you make yourself accessible to the rest of the team?

I want employees to feel comfortable to express themselves and reach out to me directly to share their perspective at any time. Aside from Q&A at our regular all-company meetings, our “Ask an Exec” forum is an easy way to submit questions. And my inbox is always open – I appreciate hearing from employees about what matters most to them.

Julie

CEO

How would you describe the company’s work-life balance?

Workiva offers a remarkable work-life blend, embracing personal needs with flexible schedules. Whether for school drop-offs, vet visits, or designated volunteer time-off, this trust-driven culture is felt throughout the organization. This allows employees to create their most productive environment and in turn deliver the best results.

Molly

Senior Corporate Programs Manager

What are Workiva Perks + Benefits

Workiva Benefits Overview

Workiva offers competitive health and wellness benefits and perks, including a medical plan that offers paid premiums for employees, generous PTO and paid time to volunteer in the community. We have a flexible and casual work environment that also offers 12 weeks of paid parental leave, the ability to work remotely, and to be able to bring your dog to work with you in some of our office locations.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Day off for your birthday
Employee awards
Flexible work schedule
Remote work program
"Work Where You Work Best" - whether that’s in or out of our offices. 🌍
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have seven employee resource groups that are formed around a shared interest or common goal. These groups are designed to support their members and cultivate a more diverse & inclusive workspace.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workiva also provides 12 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Workiva offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

When you join Workiva, you get a world-class benefits package for you and your family. On day one, every full-time employee starts with company stock, vacation, and the opportunity to enroll in our discounted stock purchase plan. We offer comprehensive health, dental, and vision care plans; life and disability insurance; and 12 weeks of paid parental leave and return-to-work post parental leave program. We allow employees to work where they work best, whether that's remotely or in one of our office locations.

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