We’re seeking a senior team member ready to embrace a bigger challenge as a proactive and supportive Trainer who will play a key role in guiding and inspiring our team. This role blends hands-on team leadership and training responsibilities, helping to ensure consistent, high-quality service and ongoing staff development.
What’s in it for you?
- Career growth with modest incentive pay increase
- Deliver training for new starters, ensuring a smooth onboarding experience and a strong understanding of systems, processes, and customer service expectations.
- Provide ongoing training to existing staff, including upskilling and support around new products, services, procedures, or compliance updates.
- Develop and maintain clear, accurate, and engaging training materials, updating them regularly to reflect changes in processes or regulations.
- Support the wider team by answering day-to-day questions and providing guidance on procedures, systems, and customer interactions.
- Assist with customer support and verification tasks as needed to maintain service levels and lead by example.
- Collaborate with management to identify training needs and performance trends, and suggest improvements.
- Be a reliable point of contact for team support and escalation, helping to maintain a positive and high-performing team environment.
- Provide support to the team manager as required to ensure the smooth running of daily operations.
- Strong communication and interpersonal skills, with the ability to explain processes clearly and adapt to different learning styles.
- Confident in creating and delivering training, both in-person and remotely.
- Organized, detail-oriented, and able to manage multiple priorities.
- A team player with a hands-on approach and a willingness to support others.
- Comfortable using platforms and tools, with a good understanding of process and services.
- Strong problem solving skills
- Monday – Friday work
- Hybrid (Adelaide Office)
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
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Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
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Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
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Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
First Advantage Insights
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What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
