Custom Software Systems (Inc.) is seeking an Intermediate Help Desk Specialist to join our client's user and desktop support team. The specialist will provide onsite desktop support to a user base of approximately 600, located in Washington DC, and at remote sites. The position will support the Endpoint Computing & Administrative Services team (ECAS).
Responsibilities
- The Help Desk Specialist will interface with internal customers of varying technical ability and other technical support teams within the client to resolve a wide range of technical issues.
- The Specialist must demonstrate the ability to follow standard operating procedures and processes and assist the team in automating processes where possible.
- The Help Desk Specialist must have experience managing support efforts using a ticketing system such as ServiceNow or Remedy.
- The Help Desk Specialist may be called upon to provide occasional support over nights and weekends.
Required Qualifications
- At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment
- Perform as a Tier 2 or Tier 3 Information Technology Help Desk support
Education
- High School Diploma
Citizenship
US, Green card
Knowledge, Skills & Abilities
- Demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting for:
- Microsoft Windows 10
- Microsoft Office 365 suite of products (including Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
- Microsoft Project/Visio
- HP Desktops/Laptops/Tablets
- iPhones, and iOS
- Professional experience in using Active Directory
- Execute PowerShell scripts
- Experience using of SCCM to manage workstations and laptops
- Experience designing and supporting non-standard Windows 10 configurations as needed
- Must be customer service-oriented and self-motivated
- Demonstrated analytical and problem-solving skills
- Strong interpersonal and communication skills who can work with people at various levels of the organization
Top Skills
What We Do
Welcome To Custom Software Systems, Inc.
About Custom Software Systems, Inc.:
Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a certified Woman Owned Small Business (WOSB) and certified HUBZone Business. Built on a foundation of trusted client partnerships, CSS has fostered a “stakeholder-centric”, yet disciplined approach to IT solutions development. This ensures our ability to consistently deliver on time and within budget and to meet or exceed our customers’ expectations.
Core Expertise:
CSS specializes in developing and implementing Custom Software Solutions and Support Services which deliver high value to our customers. Our skilled team of consultants helps our clients/partners integrate technology that fits their business needs. We provide our clients with a full array of services, including:
- Project Management & Oversight (PMP certified Project Managers)
- Database and Data Management (Certified DBA’s)
- Data Architecture (DAMA and TDWI member)
- Middleware Support (Oracle Fusion Middleware)
- Application Lifecycle Management (ALM)
- Oracle Fusion Middleware Support
- Business Intelligence Support (WebFOCUS, Business Objects, Tableau)
- Full Lifecycle Application Development (Agile, RUP, Waterfall)
- Identity Management
- Operations and Maintenance
Core Values:
CSS was founded on a set of guiding principles that include good old fashioned hard work, ethics, teamwork, and innovation. We establish relationships with our customers that are based on direct and honest communication and perseverance to get the job done which in turn fosters respect and trust. We expect our associates, at every level, to conduct themselves with integrity, honesty and strong ethics in all relationships with customers and employees.
