Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The Operations Associate plays a crucial role in helping to deliver and maintain production services that are aligned with the Travelers Europe's strategic goals.
This role helps to provide comprehensive administrative support to facilitate underwriting processes, delivering new business quotes, renewal terms, and endorsements across all lines of business.
This role involves maintaining standard operating procedures, engaging in operational and regulatory reporting, resolving customer inquiries, and contributing to operational change initiatives.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.What Will You Do?
1. Underwriting Lifecycle Management:
Thoroughly review all in-scope submissions and processes these in line with agreed service levels.
Execute tasks related to the underwriting lifecycle, including new business and renewal quote preparation, submissions analysis, policy debiting and issuance, slip recording, endorsements, lapses adjustments, null declarations, and notice of cancellations.
Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.
2. Data Records and Document Management:
Ensure underwriting information submitted electronically is stored and updated, within service levels.
Process underwriting premium corrections efficiently and liaise with underwriters and brokers, as required.
Perform data cleansing and input additional risk information, ensuring accuracy in data quality.
Complete exception reporting and exceptions clearance to maintain accurate records in our underwriting systems of record.
Provide the Claim department with account coverage information as requested.
3. Standard Operating Procedures and Training:
Create and maintain standard operating procedures in the agreed format.
Deliver training and support to onshore and offshore colleagues and business partners.
4. Regulatory Compliance and Miscellaneous:
Meet all regulatory requirements (e.g., treating customers fairly) and align with Travelers Europe values and capabilities.
Ensure compliance with sales, marketing, underwriting, and regulatory guidelines.
Perform other assigned duties, as required.
What is a Must Have?
Previous experience in the insurance industry; studying towards professional insurance qualifications.
General knowledge of commercial insurance products and policies.
Strong written and verbal communication skills.
Ability to develop effective working relationships across the organization.
Customer-centric approach.
Process improvement mindset and adaptability to change.
Computer proficiency and familiarity with various applications.
Highly motivated, capable of independent work, and very comfortable in a team environment.
Detail-focused with a high degree of accuracy in work.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
Travelers Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Travelers and has not been reviewed or approved by Travelers.
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Retirement Support — Feedback suggests total rewards are bolstered by a 401(k) match, a company‑funded pension, and a program that contributes to retirement savings when employees make student‑loan payments. These elements are consistently portrayed as standout strengths of the package.
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Leave & Time Off Breadth — Feedback suggests time off is generous from the start, with substantial PTO, paid holidays, and the option to purchase additional days. Defined leaves such as short‑term disability and bereavement further enhance perceived flexibility.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive, with multiple plan choices, HSAs/FSAs, and robust mental‑health and wellness resources. Day‑one eligibility and added programs like caregiver support and specialty care navigation reinforce depth.
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What We Do
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other. Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers. Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount. By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.
