Company Overview
Eastern Communications, Ltd. is a critical communications provider based in Long Island City, Queens, NY. Founded in 1976, and acquired from original ownership in 2020, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government. The company has earned its exceptional reputation for delivering the highest quality products and services over its 45+ year history. In February 2023, we acquired Iowa-based RACOM Corporation, and in November of 2025 we acquired PMC Wireless, creating one of the largest nationwide mission critical communications companies in the United States.
Job Summary
The Inside Sales Representative plays a key role in supporting Eastern’s revenue growth by managing inbound requests, generating new opportunities, and supporting field and channel sales teams. This role ensures timely responses to customers, accurate quoting, CRM hygiene, and consistently high customer experience. The position is ideal for a detail‑oriented, proactive communicator who thrives in a fast‑paced, technical sales environment.
Roles & Responsibilities
- Serve as the first point of contact for inbound customer inquiries via phone, email, and web submissions.
- Qualify leads and creates opportunities within Eastern’s sales framework and CRM systems (NetSuite, Salesforce, or equivalent).
- Support Direct and Channel Sales teams by preparing quotes, validating configurations, and gathering required documentation.
- Coordinating promptly with Channel Managers, BDMs, and field sellers to ensure timely follow‑up.
- Maintain CRM accuracy through opportunity updates, task tracking, and activity logging.
- Generate product and services quotations, including radios, accessories, warranties, and BeOn/LTE services.
- Work cross‑functionally with Engineering, Operations, and Program Management to validate bill of materials, lead times, and compatibility.
- Assist in assembling customer‑ready proposal packages and documentation required for procurement or bid submissions.
- Process requests for pricing, availability, and product information from dealers and internal stakeholders.
- Provide high‑touch customer service for existing accounts; manage transactional sales and renewal opportunities.
- Support customer onboarding by coordinating with Customer Care and Order Management.
- Manage order changes, backorder communications, and status updates.
- Develop customer relationships that support long‑term retention and account growth.
- Partner with Channel Managers, BDMs, and Regional Sales Leaders to align on territory needs, funnel development, and lead prioritization.
- Collaborate with Marketing to distribute promotional content, send targeted outreach, and ensure accurate messaging when communicating promotions
- Participate in sales forecasting discussions and pipeline reviews.
- Maintain accurate customer records.
- Ensure compliance with internal quoting rules, discount structures, and promotion terms (including MBP‑specific requirements).
- Help standardize sales processes and documentation across the sales organization.
Lead & Opportunity Management
Quoting & Proposal Support
Customer Engagement & Account Support
Internal Coordination
Administrative Excellence
Requirements
- 2–4 years of experience in Inside Sales, Sales Support, Customer Success, or similar role
- Strong communication skills (written and verbal) and the ability to explain technical concepts clearly
- Highly organized, able to manage multiple priorities in a deadline‑driven environment
- Experience with CRM platforms (NetSuite, Salesforce, or similar)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong attention to detail and follow‑through
- Customer-service mindset with problem solving capability
Benefits We Can Offer You
- Health, dental and vision insurance
- 401k and company match
- Annual Performance Review and Accompanied bonus
- Paid holidays, vacation and sick days
- Ongoing technical training
- Advancement opportunities
- Company-provided uniforms and safety equipment
- Safe, clean & friendly work environment
Skills Required
- 2-4 years of experience in Inside Sales, Sales Support, Customer Success, or similar role
- Strong communication skills (written and verbal) and the ability to explain technical concepts clearly
- Highly organized, able to manage multiple priorities in a deadline‑driven environment
- Experience with CRM platforms (NetSuite, Salesforce, or similar)
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong attention to detail and follow‑through
- Customer-service mindset with problem solving capability
What We Do
Eastern Communications Ltd. is a leading provider of mission-critical communications technology, services, and infrastructure in North America. Headquartered in New York, the company supports public safety, utilities, transportation, and federal markets by ensuring reliable connectivity for personnel in the field. With over six decades of experience, they specialize in wireless trunking, system design, and rapid-response maintenance to ensure critical communication readiness for their partners.
