INROADS Intern - Business Procedures Consultant

Sorry, this job was removed at 05:32 p.m. (CST) on Wednesday, Jan 15, 2025
Hiring Remotely in United States
Remote
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role

Description and Requirements
Description:
The Intern will be tasked with engaging with other teams to assist with enhancing online tools utilized for claims adjudication. This individual will develop a standardized customer tip sheet for STD/Concurrent and ADA Claim Specialists that is utilized to administer customer variances, consolidate client documentation housed in our customer folders, and develop enhanced control reporting for claimant return calls.
Desired Skills/Interests:

  • Data gathering, data analysis, report creation, gap analysis
  • Proficiency in the Microsoft suite of products (Outlook, PowerPoint, Excel, Access, Word, Visio, etc.), video conferencing applications and technology, instant messaging, and other tools/technology as needed.
  • Demonstrate strong critical thinking and analytical skills.
  • Problem-solving abilities and the capacity to use the information available creatively when approaching challenging requests.


This is a virtual role.
About the MetLife Team: This role is within the Global Technology Organization (GTO) on the Global Customer Service & Operations Team.

  • The Global Customer Service and Operations (GSCO) team is the face and voice of MetLife to our customers and the center of the customer experience. Whether processing or problem solving, the work we do centers on connecting with the hearts and minds of customers to provide high-tech, high-touch care in the moments that matter most. Our team of supportive advocates provides a differentiated customer experience through patience, empathy, and understanding.


About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.

What the Team is Saying

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The Company
HQ: New York, NY
43,000 Employees
Hybrid Workplace
Year Founded: 1868

What We Do

Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond.  With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong.  Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.

Why Work With Us

At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together

Typical time on-site: Flexible
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