Ingeniero de Soporte Técnico -CDMX / México-

¡Estamos buscando tu talento!

Buscamos solucionar de manera eficiente las necesidades tecnológicas y de talento humano de las instituciones que así lo requieren.

Vacante: Deskside and Smart Hands Support

Idiomas: español e inglés avanzado

Horario: De lunes a viernes - 08am - 5pm

Ubicación: Blvd. Manuel Ávila Camacho - México CDMX

Scope of Work Service Provider shall perform the following in-scope tasks at all Dedicated and Dispatch Sites listed:

• Provide User Support Services technician(s) that are fluent in local language and English will act as a single point of contact for Executives at office, or while travelling across client sites.

• Coordinate with Client Service Desk, Client UXCC and Client Level 2 and Level 3 Infra/App team as necessary.

• Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC Devices and Software(drivers, application, OS etc.) in good working order.

• Vendor Coordination for service break fix.

• Basic troubleshooting of LAN, WAN & WLAN.

• Level 1 management of voice and data cabling / services

• Routine checkup of Server room facilities and common services like meeting rooms, VC rooms and conferencing facilities.

• Lifecycle replacements and PC imaging.

• Coordination with Client’s PCaaS partner/vendor

• Assets management, reconciliation and disposal coordination

• Meeting / Event facility preparation.

• Provide on-site support for off-site events to set-up and test equipment, provide WAN/LAN access and support end-users during the event (Examples: Client updates)

• End User onboarding and offboarding process

• Project coordination and deployment support as needed

• Monthly/Weekly reporting to Client IT Service Management and governance

• Coordinate with End User or other site staff to schedule technical support at client locations in response to an escalated Incident or Service Request(Dedicated Sites).

• Coordinate with Client UXCC to schedule technical support at client locations in response to an escalated Incident or Service Request(Dispatch Sites)