Infrastructure Monitoring Analyst

Infrastructure monitoring Analyst

Description

JOB PURPOSE

• Deliver the monitoring platform as a service (troubleshoot, maintain).
• Establish clear, well-defined monitoring standards across all service delivery teams.
• Establish guidelines around system alerting and alert routing/escalation to ensure efficient and timely response to infrastructure\system issues which impact production environments.
• 24x7 monitoring of Infrastructure.
• Enforce best practices around data collection and storage of collected metrics to ensure that team has the appropriate data required for real-time problem detection, rapid problem resolution, and effective post-mortem analysis.
• Implement automation for monitoring implementation and an audit process to ensure that systems are being monitored as prescribed.
• Create a “Single Pane of Glass” monitoring hub which correlates multiple streams of monitored data into a centralized location for more efficient and effective drill down of monitored data.

Skills

• Supporting and maintaining enterprise monitoring tools for networks, server and storage infrastructures application monitoring and performance.
• Intermediate understanding of the Compute & Network infrastructure
• Alert and event troubleshooting knowledge.

Qualifications & Experience

 Bachelor’s degree in computer science, and/or equivalent work experience.

 Min of 2-3 years of experience in IT infrastructure

 Experience with ITSM/ITIL methodologies.

 Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions.