About the Role
Are you passionate about technology and helping people? At Chewy, we're looking for a friendly, motivated IT Site Support Specialist I to join our team and deliver exceptional support to our employees!
In this role, you'll provide frontline technical support, helping resolve day-to-day IT issues and ensuring our team members have the tools they need to succeed!
What You'll Do
- Provide first-line technical support via ticketing system, phone, email, and in person
- Solve basic hardware, software, and connectivity issues (Windows/Mac)
- Perform new hire setups, imaging, and deployment
- Assist with account access
- Maintain accurate ticket documentation
- Support onboarding orientation classes
- Track and manage IT assets
- Assist with office moves, adds, and changes
- Advance complex issues to Tier 2
What You'll Need
- 1-2 years of IT support experience
- Basic knowledge of Windows/macOS and Microsoft 365
- Understanding of basic networking (Wi-Fi, VPN)
- Strong problem-solving and communication skills
- Nice to Have
- CompTIA A+
- Exposure to Active Directory, Azure, or Jamf
How You'll Succeed at Chewy
- Deliver a customer-first support experience
- Take ownership of assigned tickets
- Follow processes and document work clearly
- Collaborate effectively and learn continuously
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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