Implementation Specialist

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. 

About The Opportunity 

As a member of the Implementation team, you will drive the growth of the organization by ensuring that new customers are successfully onboarded efficiently, which is a complex process with many moving parts, people, and vendors. This role will be responsible for working with internal and external stakeholders to deploy campuses or new shops. From setting up/configuring hardware to building out what our shops/menus will look like. Becoming a knowledge expert will allow you to achieve success. 

The Impact You Will Make 

• Develop deep expertise in Campus Dining on GH's systems and equipment

• Create an exceptional, personalized service experience for Campus Dining on GH partners

• Facilitate execution of all onboardings and train customers on the product

• Collaborate with stakeholders to configure our hardware and work through shop set up/routing

• Make recommendations based on feature requests and bugs reported by users or partners

• Be a key partner and making sure all campuses/shops are set properly 

• Works through new deployments 

  • builds/configurations/meetings/audit packages/monday.com updates

• Works through setting up our partners with needed hardware

• Tickets & escalations to help with bringing our operation live in different shops or campuses

  • Pre-live

  • Up to 2 weeks post-live

• Helps design and implement menus by building out our shops we help to deploy

• Consults with users to determine appropriate hardware and software needs and assists in placing orders

• Installs updates and configure features for workflow

• Prepares reference material for users by drafting operation guides

• Create menus

• Cross-Team collaboration to ensure teams are hitting due dates

• Advise Campus dining merchants on menu offerings, visibility, and areas that need optimization. This requires you to be analytical but also pragmatic when it comes to finding incremental solutions that can show immediate value 

• Dive in and contribute to other business areas as needed/appropriate

What You Bring to the Table 

• Education Requirement: Highschool GED

• Excellent written language skills, including spelling, grammar, syntax, and other mechanics

• Analysis skills

• Application Support

• Attention to detail

• Operations system knowledge

• The ability to work and learn independently, as well as collaborate with larger teams

• An uncanny knack for spotting tiny errors

• Excellent organizational and time management skills

• Great communication skills, both written and verbal ability to manage multiple deadlines simultaneously

• Comfort with technical systems, both familiar and unfamiliar

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

#LI-Hybrid

Colorado: $22.10 per hour. 

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.