For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.
DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.
Job Description:
DTN is seeking an experienced Customer Implementation Specialist to join our Professional Services team and execute the successful deployment of our enterprise-grade SaaS and RaaS solutions for global customers. This role bridges the gap between DTN's customer technology implementation and business value realization, ultimately contributing to customer success and long-term retention.
In this hands-on role, you will be responsible for designing, configuring, integrating, testing, and enabling customers on our offerings to ensure a seamless transition and rapid time-to-value. The position requires a combination of customer engagement skills, technical acumen, project management abilities, and excellent communication skills to ensure successful technical migrations and organizational adoption.
Key Responsibilities:
Implementation & Configuration:
Work closely with customers to understand their unique business requirements, processes, and pain points
Translate customer needs into detailed designs and configuration plans for our solutions
Configure the platform to meet specific customer needs, including use cases, data mapping, integration, and workflow automation
Develop and execute comprehensive testing strategies to validate the implementation and ensure functionality meets or exceeds expectations
Execute implementation strategies tailored to customer objectives
Support the creation of comprehensive documentation for all services, including guidelines, best practices, and training materials
Customer Engagement & Project Management:
Collaborate with customers to understand and execute business objectives, technical migrations, and change management plans
Assist in developing project plans and RACIs for customer-specific implementation and adoption proposals
Lead customer meetings, daily stand-ups, and status updates
Identify and resolve issues that arise during implementation, integration, and adoption workstreams
Proactively identify and mitigate risks, roadblocks, or challenges that could impact successful deployment
Change Management & Training:
Lead change management plans designed to minimize disruption and maximize user acceptance at the customer
Provide thorough training and knowledge transfer to customer teams to enable self-sufficiency and long-term adoption
Train customers to use and leverage DTN systems and ensure usage and adoption metrics are achieved
Cross-Functional Collaboration:
Collaborate with project managers, transformation consultants, Sales, Product, and Support teams to ensure coordinated delivery and consistent customer experience
Act as a liaison between customers and DTN teams to address concerns and escalate issues
Document all implementation details, decisions, and best practices to support ongoing system maintenance and future enhancements
Share feedback and insights with product and engineering teams to drive continuous improvement of our offerings
About you:
5+ years of hands-on experience implementing B2B SaaS or enterprise software solutions
Strong technical aptitude and ability to quickly learn and master new platforms and technologies
Demonstrated expertise in solution design, configuration, integration, testing, and validation
Programming knowledge (JavaScript, Python, Perl), Shell scripting, JIRA, MySQL, Linux, AWS, API knowledge, GitHub
Excellent problem-solving and critical thinking skills to address complex customer requirements
Proven project management experience, with the ability to drive initiatives from concept to execution
Experience working in a cross-functional, collaborative environment with project managers, architects, users, and other stakeholders
Exceptional communication and interpersonal skills to effectively engage with customers at all levels
Strong analytical and strategic thinking skills, with the ability to translate insights into actionable strategies
Customer-centric mindset, passionate about delivering value and enhancing the customer experience
Bachelor's degree required
Background in agriculture, energy, transportation, or weather-sensitive industries
Proficiency in service design and project management tools
What You Can Expect from DTN
Competitive Salary
Unlimited PTO
Flexible working hours
Competitive Medical, Dental and Vision Insurance Plans
6% 401K matching
Unlimited access to 13k+ courses via learning platform to support employee career advancement
Employee Assistance Program (EAP)
The targeted hiring base pay range for this position is between $56,250 and $75,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.
About DTN:
DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.
At DTN, we value clarity, trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.
Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.
Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.
Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.
Future-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.
Recruitment Fraud Notice:
DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.
If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at [email protected] to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.
DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.
Top Skills
What We Do
As a data, analytics and technology company, DTN delivers operational intelligence to organizations with complex supply chains around the world. We are committed to breaking through the noise and providing operationally-critical, actionable intelligence customers can depend on to drive confident decision-making. We have earned our customers’ trust by delivering real-time insights that ensure decisions can be made quickly and confidently. Together with our customers, we uncover new insights and create solutions that improve entire industries. And, we do so while maintaining our independence to ensure our customers can make the right decision for their bottom line, their customers and their employees.
