Implementation Manager

We are looking for a NYC-based Implementation Manager, Professional Services to join our talented, dynamic, and rapidly growing global team. The position is based out of our New York City office located near Bryant Park in Midtown Manhattan, and we have an in-office requirement of 2 days per week for local employees. 

Company Description

OpenAsset is the leading marketing platform for the Architecture, Construction, and Engineering industries, trusted by 1,000+ clients over 20 years. Our mission is to be the most innovative partner to AEC firms, delivering solutions that help win more projects. We recently announced a new AI-Proposal product Shred.ai to continue this mission.

We’re a diverse, collaborative, and fast-growing team of 100+ employees with offices in New York and London and a global client base. Backed by Marlin Equity Partners, we’re passionate about creating an inclusive workplace where everyone feels valued and has a voice, and we actively hire from a diverse pool of candidates.

The Role

A critical member of the global Customer Success team, reporting to the Director of Onboarding and Support, the Implementation Manager, Professional Services is the key stakeholder responsible for navigating our clients through successful implementations of our professionals services and modules of OpenAsset. The Implementation Manager, Professional Services is responsible for managing, tracking and supporting a variety of clients and projects simultaneously throughout all phases of implementing OpenAsset Templates, Integrations, Modules, and more. This role also has the potential of growing into a New Business Implementation Manager role, who works with our new business clients to onboard to OpenAsset.

Implementation Manager, Professional Services - Responsibilities

• Serve as the OpenAsset Services expert and manage all aspects of OpenAsset services as it relates to implementation of templates, integrations, modules and additional subscription items to our current business clients
• Serve as a product expert in all aspects of the OpenAsset product providing clients with guidance throughout the implementation of services and add-on modules
• Assist clients in integrating OpenAsset with other applications
• Work closely with Customer Success Managers during implementation of services and culminating in a successful handoff when the implementation of services have been completed 
• Manage client expectations by building relationships, communicating project status, and facilitating necessary meetings
• Work closely with Customer Support Engineers on a daily basis to deliver services that meet or exceed our clients’ expectations
• Assist clients with educational
  or product questions that are received through our Support Channels (Zendesk, Intercom)
• Identify areas of improvement within the product and communicate them to the product development team
• Initiate audit of professional services on a regular cadence to ensure adoption of professional services for integrations and modules

Implementation Manager Skills & Experience

• 3+ years implementation or services delivery experience in B2B SaaS
• Tech savvy - must be able to learn our software and subsequently teach end-users of various technical experience levels
• Excellent interpersonal communication skills for client-facing needs, including being articulate and confident speaking to groups
• Experience with client support and/or technical account management
• Excellent organization and time management skills
• You’re a creative problem solver that enjoys a good challenge
• Ability to multi-task and work in a fast-paced environment
• Bachelor's Degree required

Benefits

• Competitive salary

• Medical / Dental / Vision coverage - 100% employer-paid for employees, 50% employer-paid for dependents

• 20 days paid time off per year + federal holidays (UK style!)
• 5 paid sick days
• Work from home flexibility
• Commuter benefits
• 401k
• Paid parental leave
• Career growth and development opportunities

This position is not eligible for visa sponsorship.

Axomic is an Equal Opportunity Employer. We base our employment decisions entirely on business needs, job requirements, and qualifications—we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.