As an Implementation Manager (6-Month Contract) at RapidAI, you will be at the forefront of medical device software development, acting as the vital link between cutting-edge technology and hospital teams worldwide. In this contract role, you will immediately dive in to drive the project lifecycle—from conducting initial site kickoffs and configuring scanner protocols to coaching clinical teams through successful "go-lives" that directly enhance patient care.
This high-energy position offers the opportunity to manage complex, multi-faceted projects independently while building strong, efficient relationships with healthcare providers to optimize their use of life-saving software. If you have a background in healthcare IT or clinical imaging and are excited to bridge the gap between technical innovation and real-world medical impact, this is a chance to make an immediate difference on a team dedicated to improving millions of lives.
Contract Details & RequirementsDuration: 6-Month Contract
Location: Remote (USA)
Time Zone Requirement: Candidates must be located within the Central (CT) or Eastern (ET) time zones to align with our hospital partner schedules.
Joining the team, you will....
- Schedule/conduct project kickoff & update calls with hospitals (both commercial & research)
- Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful
- Track, document, and organize site information for commercial and research implementations
- Perform base level troubleshooting & support, including:
- Ensuring all test scans process appropriately
- Working with site to configure base protocols on scanners
- Coach/prepare sites for successful go-lives
- Coordinate training and follow-ups for customers
- Manage customer relationship & provide amazing responsiveness/experience
- Conduct regular reviews with customer to evaluate utilization/performance
- Work with accounts to identify opportunities of upsell/growth/expansion
- Communicate new product information/educational opportunities
What you bring to the team!
Educational Background: A Bachelor’s Degree or equivalent professional experience is required.
Core Experience: At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential.
Industry Knowledge: Extensive experience working directly with or for hospitals and healthcare IT departments.
Clinical/Technical Literacy: A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT.
Project Lifecycle Management: Proven ability to hit the ground running to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously within a contract timeframe.
Technical Onboarding: Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems.
Communication & Adaptability: Highly effective communication skills with the ability to translate technical details for non-technical users.
Operational Flexibility: Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs.
Location & Time Zone: Must be located within the USA in either the Central (CT) or Eastern (ET) time zone to align with client schedules.
Nice to HavesWorkflow Optimization: Proficiency in dynamic worklist prioritization within enterprise RIS/PACS environments.
Connectivity Expertise: Skilled in modality-to-PACS connectivity and DICOM destination configuration.
Systems Administration: Expertise in RHEL/CentOS or Ubuntu (Linux) environments.
Professional Certification: Holding a Project Management certification is considered a significant plus.
Software Fluency: Advanced proficiency across Google, Microsoft, and Apple product ecosystems.
Position Type: 6-Month Contract (4o hours a week)
Location: Remote (USA – Central or Eastern Time Zone only; Eastern Time Zone preferred)
Contract Summary
Skills Required
- Bachelor's Degree or equivalent professional experience
- At least 2 years of experience managing complex projects in healthcare or health-tech
- Extensive experience with hospitals and healthcare IT departments
- Strong background in imaging, neurovascular, clinical environments, or healthcare IT
- Experience in coordinating server deployments and technical onboarding
What We Do
RapidAI is the global leader in using AI to combat life-threatening vascular and neurovascular conditions. Leading the next evolution of clinical decision-making and patient workflow, RapidAI is empowering physicians to make faster decisions for better patient outcomes. Based on intelligence gained from over 5 million scans in more than 2,000 hospitals in over 60 countries, the Rapid® platform transforms care coordination, offering care teams a level of patient visibility never before possible. RapidAI — where AI meets patient care.
