FT - Identity and Application Specialist

Job Summary

We are seeking an experienced Identity and Application Specialist to join our team with primary responsibility for the administration, configuration, support, and identity management of enterprise applications — with a strong emphasis on Workday (HCM, Finance, and related modules). This role combines hands-on application administration with identity and access management (IAM) responsibilities to ensure secure, efficient, and compliant system operations. The ideal candidate is a detail-oriented problem-solver who thrives in a collaborative environment and has deep expertise in Workday configuration, security domains, business processes, and user provisioning.

Key Responsibilities

• Serve as a subject matter expert for Workday application administration, including configuration, maintenance, and optimization of core HCM, Talent, Payroll, Benefits, Compensation, Time Tracking, Absence, and other modules as needed.
• Manage Workday identity and access management functions: create/maintain security groups, domain security policies, business process security policies, constrained/unconstrained security, user-based security, and intersection security rules.
• Handle user provisioning, role assignments, access reviews, de-provisioning, and access certifications to ensure least-privilege access and compliance with internal policies and regulatory requirements (e.g., SOX, GDPR, data privacy standards).
• Perform daily/ongoing system administration tasks: monitor system health, apply tenant configurations, manage business processes, troubleshoot incidents, resolve access-related issues, and maintain data integrity.
• Collaborate with HR, Finance, IT, and business stakeholders to gather requirements, design solutions, configure changes, test functionality (including unit, integration, and user acceptance testing), and deploy updates.
• Support Workday releases, upgrades, and feature rollouts: review Workday weekly and semi-annual updates, test impacts, coordinate change management, and implement approved enhancements.
• Develop, maintain, and support custom reports, calculated fields, dashboards, and analytics to meet business needs while ensuring data security and accuracy.
• Troubleshoot and resolve Tier 2/Tier 3 application and identity-related issues, including root-cause analysis, incident tracking, and proactive prevention of recurring problems.
• Participate in integrations between Workday and other systems (e.g., SSO providers, identity platforms like Okta/Entra ID, payroll vendors, or third-party tools), focusing on secure authentication and data flow.
• Document system configurations, processes, procedures, security controls, and knowledge articles to support end-users and maintain audit readiness.
• Provide training, guidance, and support to end-users, super-users, and junior team members on Workday functionality, security best practices, and self-service capabilities.
• Contribute to security audits, access reviews, compliance reporting, and risk assessments related to Workday and supported applications.
• Perform other Data and Application related tasks assigned by the Manager, IT Data Management, consistent with the above specialized duties.

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business, Human Resources, or a related field (or equivalent experience).
• 2–3+ years of hands-on experience in application administration, preferably with Workday (HCM and/or Financials).
• Proven expertise in Workday identity and access management, including security configuration, domain security policies, role-based access control (RBAC), and user provisioning processes.
• Strong understanding of Workday business processes, calculated fields, condition rules, custom reports, and integrations (e.g., Workday Studio, EIB, connectors).
• Experience with identity management concepts and tools (e.g., SSO/SAML, federation, multi-factor authentication, access certification campaigns) — Workday-specific experience highly preferred.
• Familiarity with related technologies such as Active Directory/Entra ID, Okta, SailPoint, or similar IAM platforms is a plus.
• Solid knowledge of HR, payroll, and/or finance business processes.
• Excellent analytical, problem-solving, and troubleshooting skills with a proactive mindset.
• Strong communication and interpersonal skills; ability to translate technical concepts to non-technical stakeholders.
• Demonstrated ability to manage priorities, work independently, and deliver in a fast-paced environment.

Preferred Certifications

• Workday certifications (e.g., Workday HCM, Security, Integrations, Reporting, or Core Administration).
• Relevant identity management certifications (e.g., CIAM, Okta, Microsoft Identity-related).