Work Flexibility: Hybrid
Essential duties & responsibilities:
Collections & Dispute management:
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Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms
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Complete daily worklist, follow all appropriate steps as per collection strategy set up in system
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Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers
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Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy
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Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP
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Negotiate and prepare payment agreements as an alternative payment option for customers
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Escalate collection issues timely and properly
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Resolve disputed invoices by regular interactions with commercial team
Credit:
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Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders
Bad debt:
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Reduce provisioned amount by active collections
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Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge
Continues Improvement:
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Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine
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Keep maintaining internal process documentation and updating it once this is required
Others:
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Comply with all internal control procedures to ensure accurate financial records
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Provide internal/external auditors with selected samples and collaborating with them directly
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Contribute to accurate customer master data elements
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Prepare regular & ad hoc reports for various stakeholders
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Perform all other related work as assigned by management and support other I2C functions (Back Office, Credit) if this is required
Education & special trainings:
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BS/BA in Business Administration, Accounting, Finance or related field
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Advanced MS Office skills
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Fluent spoken and written English
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Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)
Qualifications & experience:
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1 year of I2C or Customer Service experience
Other requirements:
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Ability to work well with cross-functional teams and multi-task
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Good communication and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
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Effective problem-solving skills
Travel Percentage: 10%
Top Skills
What We Do
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com.
Together with our customers, we are driven to make healthcare better.
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