The Role
Support transformation initiatives to enhance citizen experience. Collaborate with stakeholders, conduct research, and develop actionable insights for continuous improvement.
Summary Generated by Built In
Job Title: Business Process Reengineering
Department: DTMB
Work Location: 320 S Walnut St, Lansing, MI 48933, US, (Hybrid)
Projected Start Date: 09/15/2025
Projected End Date: 6 Months from projected start date
Extension: 1 year with possible extension
Please Note:
Overview
If you are interested in this exciting opportunity, please submit the following documents to snehithathanagala@thethinkbeyond.com:
If this role is not suitable for you, please feel free to forward this message to anyone who may be interested.
Thank you for considering this exciting opportunity with us!
Department: DTMB
Work Location: 320 S Walnut St, Lansing, MI 48933, US, (Hybrid)
Projected Start Date: 09/15/2025
Projected End Date: 6 Months from projected start date
Extension: 1 year with possible extension
Please Note:
- Only candidates who are legally authorized to work in the United States should apply. Candidates without valid work authorization are strictly advised not to apply, as they will not be considered or submitted to the client.
- Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
- Local candidates only. Candidates must be located within 1.5-2 hours of Lansing, MI at time of submission.
Overview
- Support transformation initiatives to enhance citizen experience and government operations.
- Collaborate with business stakeholders, technical staff, and Lean Process Improvement (LPI) practitioners.
- Conduct research to identify best practices and support continuous improvement across state agencies.
- Conduct best practice research in both public and private sectors for OCI leadership.
- Organize and evaluate both quantitative and qualitative research.
- Collaborate with cross-functional teams to identify and evaluate research topics and methods.
- Create reports, presentations, and communication materials summarizing research findings.
- Generate insights from data and recommend actionable next steps.
- Present and promote research findings to program owners and stakeholders.
- Develop tailored approaches, plans, and workshops to address business challenges.
- Lead initiatives and coordinate with senior leadership to align improvements with business strategy and KPIs.
- Facilitate user workshops and sessions (virtual and in-person) to gather input and drive engagement.
- 4+ years of relevant research experience.
- Strong understanding of ROI development for continuous improvement efforts.
- Expertise in identifying, integrating, and monitoring business metrics.
- Experience in creating research plans, white papers, and outcome reports.
- Ability to develop executive summaries and infographics for broader communication.
- Knowledge of Lean tools and expertise in PDCA (Plan-Do-Check-Act) methodology.
- Proven experience in leading workshops and developing actionable metrics.
- Skilled in generating data-driven insights and sharing results effectively.
- Strong communication and stakeholder engagement abilities.
- Ability to collaborate strategically with stakeholders and support decision-making.
- Certified Analyst Professional
- Certified Financial Analyst
- Financial Risk Manager
- Design AI-supported SOPs to aid continuous improvement activities.
- Explore process mining tools for better data collection and decision-making.
- Analyze ROI of Human-Centered Design (HCD) projects within OCI.
- Evaluate ROI of Lean Process Improvement (LPI) program initiatives.
- Assess ROI of OCI’s Customer Experience Strategy implementation.
If you are interested in this exciting opportunity, please submit the following documents to snehithathanagala@thethinkbeyond.com:
- Updated Resume in Word format (Mandatory)
- Skills Matrix and References (Mandatory)
- Expected hourly rate (Mandatory)
If this role is not suitable for you, please feel free to forward this message to anyone who may be interested.
Thank you for considering this exciting opportunity with us!
Top Skills
Lean Process Improvement
Pdca Methodology
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The Company
What We Do
SMSS Inc. is the best solution company specialized in providing Information Technology and Management Consulting. We provide value for money to our clients by delivering the best quality technical services and solutions at reasonable rates. We also provide the best working environment for our staff and consultants. It is a growing IT services provider having wide array of solutions from Business Strategy Analysis to implementation and execution of Information Technology as well as management aspects of a business entity.
