Overview
Responsible for delivering learning curriculum and programs including new hire orientation and skill enhancement training. Training may include, but is not limited to, customer service, collections, and technical training across the organization. Uses training expertise and job specific functional/ technical knowledge to deliver more complex subject matter as opportunities are available.
Job Description

• Uses training expertise and job specifics functional/technical knowledge to deliver more complex subject matter as opportunities are available
• Trains from introductory to intermediate levels
• Facilitate learning through a variety of delivery methods (classroom, virtual training, conference calls, training and labs)
• Facilitate training classes for new hires, and skill development courses for existing employees
• Perform all administrative duties associated with conducting training. This includes, conducing all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Sum Total prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys
• Assesses and coaches individual participant performance following training through observation as appropriate to measure the impact of learning to specific business results
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

• Ability to interpret data and translate into functional requirements
• Project management experience and organizational skills
• Ability to manage and evaluate vendor performance
• Must be highly proficient in Excel and Word
• Must be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Financial Services and, if possible, mortgage industry experience preferred
• Strong business acumen and ability to interface with executive management

Years of Experience:
5Education:
None