Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

An exciting opportunity exists within Medallia’s growing Talent Acquisition Team for an experienced recruiter excited about not only scaling a team, but building a company. In this capacity, you will consult directly with senior leaders, develop a deep understanding of Medallia’s business objectives, initiate innovative sourcing strategies, and identify, attract, and close top talent. With a bent for evangelism, passion for ownership, and maniacal focus on candidate experience, the ideal candidate will recall a history of success in a fast-paced, startup-style environment. If you thrive working as part of a fun, collaborative, and smart team, you’ll love the new challenge ahead of you.

Responsibilities

• Engages active and passive candidates through a mix of sourcing activities
• Develops sourcing strategies for active and passive candidates and leveraging competitive knowledge and market insights
• Leads definition of selection criteria, resource mapping and overall selection process Leverages InMail skills and crafts proper outreach to qualified candidates, follows up with cold calling as appropriate.
• Communicates our Vision, Mission, Culture, Values and Employee Value Proposition.
• Implements diversity sourcing methodologies consistently across all open roles and ensures a diverse slate of candidates is engaged.
• Manages applicant and candidate pipeline efficiently for current and future roles.
• Completes and documents candidate feedback in our ATS and leverages other recruiting tools and support as appropriate.
• Educates and influences Hiring Managers on their role in the hiring process and beyond.
• Creates a positive and professional candidate and hiring manager experience, regularly anchoring on Voice of Medallia insights.
• Ensures 100% completeness and accuracy of all critical candidate information, requisitions, and other information required during the hiring cycle.
• Models best-in-class ATS use and data integrity at all times.
• Effectively partners with and communicates strategy to hiring managers, internal stakeholders, finance and HR business partners.
• Supports, participates and implements cross-functional projects & improvements.

Minimum Qualifications

• 5+ years of experience in Recruitment or Talent Acquisition

Preferred Qualifications

• Experience supporting Go-To-Market recruitment supporting Sales, Ecosystem, and Professional Services or Customer Success organizations is strongly preferred
• Experience in an Enterprise SaaS or Software environment is preferred but not required

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. 

Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. 

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