Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built it’s platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.
Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.
It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Meta. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!
About the Role:
As a Contract Recruiter with Kustomer’s Talent Acquisition team, you will work closely with the VP of People and our soon to be Head of Talent on building an amazing company full of the best people you’ve ever worked with. Focused on hiring for the business side of our team (marketing, customer success, G&A etc.), you will be a guide, thought partner, and advisor for driving engagement with talent.
Our growth is happening now and there are so many unique opportunities to take on in your role beyond just recruiting and filling roles. Come jump two feet first into the exciting world of Kustomer and see how YOU can make a difference and gain new skills and experiences along the way.
We have an incredible group of people here, people who are passionate about the work they do and supportive of their teammates -- it’s a facet of our culture that we strive to maintain as we scale and we need a leader who embodies these qualities and wants to ensure we continue to add more amazing people to our teams.
There is both incredible growth to be had here at Kustomer and beyond as we enter into our acquisition (see the ‘about us’ above). The adventure is only just beginning and this role is critical to our long-term success because our people are everything at Kustomer.
Finding Passionate People - This is much more than filling roles. It’s finding collaborative, inspiring people who push each other to be better and see things in new ways. We want more Krew members who elevate who we are today to help us reach our future potential. Build it with us.
Diversity and Inclusion - When is this not important? Kustomer has made huge strides in our metrics in the last few years and it is a continued investment. We need this to be a constant focus for everyone in the TA org. We want to continue to make this a success and find new ways to include all that we do and offer within our branding and hiring efforts.
Recruiting Excellence - As a partner to leaders and employees across all of Kustomer, your presence here sets the bar for recruiting excellence at Kustomer. This role will be responsible for partnering with leadership to iterate on, implement and maintain the appropriate processes, tools, systems and training necessary to scale and support a world-class team.
Carve Your Path - Recruiting has so many opportunities for learning and contributing beyond just filling roles. We’d love to hear about your passions and interests and how we can help bring them to life within our team and Kustomer as a whole.
- Passion for recruiting and experience managing full-lifecycle recruitment in house or at an agency
- You’re creative, and persistent, never giving up as your search for the best teammates for Kustomer
- You’re naturally curious, you ask questions and you don’t shy away from challenges
- You care about the experience and want people to create the best memories when they interact with you and the team you work with
- Experience with Greenhouse a plus
Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.