Chewy
We're on a quest to help people connect through pets.
Miami, FL

Talent Operations Project Manager (Miami, FL)

| Miami, FL
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Our Opportunity:

The Talent Operations Project Manager is responsible for analyzing, streamlining, and developing enterprise-wide TA processes, tools, and programs. This role will partner with TA, HR, Compliance, Legal and other internal stakeholders to define and refine Chewy’s talent acquisition processes. This role is both a hands-on strategic role that provides project leadership and supports TA and HR partnered projects. This role is critical in executing project initiatives, managing change, driving TA functional excellence, process improvement, and transitioning new process to appropriate partners when appropriate, while providing superior customer support.

What You'll Do:

Business Process Analysis

  • Identify breaks and bottlenecks in process and identifies improvements and solutions to improve velocity and scale of the enterprise-wide recruiting process.
  • Vets solutions with a cross functional team to implement or sunset process steps
  • Utilizes a continuous improvement mindset identifying ways for TA to eliminate wasted process steps
  • Independently gathers information from a variety of sources; to analyze, interpret, and summarize data gathered, and to deliver insights and implement them
  • Facilitates problem-solving activities to define problems, assess current state root causes, design, and test solutions, and implement solutions leading to desired outcomes tied to business results
  • Act as the SME on the process flow. Partner across TA, HR, and HR Ops to limit defects from flowing downstream.   

Project Management

  • Identify resources needed and assign individual responsibilities to drive collaboration and overall project success. 
  • Lead day-to-day project progression while considering scope, risk, and deadlines in parallel; documentation of project plan/s should be leveraged regularly and effectively communicate project expectations to team members, sponsors, and stakeholders in a timely and clear fashion.
  • Owns major end-to-end processes and events on a project, takes initiative, and uses problem-solving skills to think beyond the task to the outcome that needs to be achieved; ensures all business/support organizations are aligned with clear planning and defined processes to help effectively execute the project;
  • Partners with project sponsors to bring definition to a project; creates project plan outlining scope, objectives, deliverables, dependencies, resource requirements, and timelines.  
  • Consult with Talent Acquisition team, HR, and business leaders to help identify areas of opportunity and recommend improvements as needed; eliminate duplication and proper support and knowledge transfer.
  • Creates and Implements documentation to enable (and at times, create) SOPs, Job Aids, and communications material to educate and train team members and partners. 
  • Effectively partner with internal leaders and external vendors. 

What You'll Need:

  • Bachelor’s Degree required: Masters preferred
  • 5+ years of experience in Talent Acquisition
  • 3+ years of managerial/leadership experience a strong plus
  • Proven track record of working on cross-functional Talent Acquisition and/or Human Resources efforts and aligning resources on common goals.
  • Demonstrated advanced knowledge of Microsoft Office, Microsoft Project or comparable Project Plan tool, Microsoft Excel, Visio and document writing
  • Outstanding ability to manage relationships at all levels of the organization and balance customer, project, organization, and team needs to ensure mutually beneficial outcomes
  • Possesses strong strategic orientation, analytical skills, critical thinking ability, and evaluate broad impacts of work
  • Demonstrated leadership capability, including ability to lead, influence, and motivate others in the work group
  • Proven ability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar or ambiguous circumstances in rapidly changing environments

#LI-TC

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]


If you have a question regarding your application, please contact [email protected]


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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Technology we use

  • Engineering
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.

Victoria

Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.

Mark

Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.

Zack

Senior Product Manager

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