About Kustomer

Kustomer is THE omnichannel SaaS platform reimagining customer service through standout experiences with the most modern technology CRM has to offer. We exist not to resolve tickets but to help customers have phenomenal experiences. Kustomer built its platform with intelligent automation, and a unified support experience that enables companies to deliver effortless, consistent and personalized service to each and every customer.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're in the midst of explosive growth, and have no plans of slowing down. We welcome individuals who want to learn and be challenged every day.

Some fun facts about us, Kustomer is the core platform of some of the incredible customer service brands like Ring, Sweetgreen, Rent the Runway, Glossier, Away, Glovo, and UNTUCKit. We were founded in 2015 and are based out of NYC. The serial entrepreneurs who founded this business, Brad Birnbaum and Jeremy Suriel, led Kustomer to raise over $173.5M in venture funding, with some of the most amazing VCs behind us including: Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage. 

It gets even more amazing - Kustomer is thrilled to announce we have signed a deal to be acquired by Meta. We are currently operating independently until closing. This is an incredible opportunity to join our fast-growing team and be a part of this once in a lifetime experience. Check out this article for more details on this amazing adventure!

About the Role

We’re searching for two highly organized Talent Acquisition Coordinators to assist our Talent team with coordination and the execution of our talent acquisition and talent marketing efforts. This role is a great career launcher into recruiting as you’ll learn critical skills around organization, sourcing, candidate experience, talent metrics and more! You will play an integral part in maintaining the data integrity of our Applicant Tracking System (Greenhouse) and the daily operations of our interview schedules and calendars. The candidate experience will be your mantra and you’ll be our invaluable partner in helping guide candidates through Kustomer’s recruiting journey. 

You'll be responsible for: 

• Coordinate with hiring teams to schedule high-volume phone/video screens as well as final evaluation interviews with key stakeholders across the organization
• Help build talent pipelines and execute on research, referral programs, events and sourcing campaigns
• Maintain clean data in our ATS (Greenhouse) and regularly track/analyze pipeline and performance data to iterate on your approach
• Ensure candidates have an amazing experience that is both seamless and positive, throughout the interview process
• The world is your oyster! Whatever career path you’re looking for in People - be it Talent Partner, Sourcer, Operations or PeopleOps - these are all growth options we’ll help you achieve

Your qualities: 

• 1-2 years of hands-on experience in talent coordination (including recruiting, scheduling, and/or sourcing) ideally in an agency/start-up environment
• Team player who enjoys working in a highly collaborative (fun!) organization
• You are fiercely organized, a self-starter, know how to prioritize your day and obsess over the details
• You are an exceptional communicator; you have the ability to own and drive a recruiting process, and communicate in a timely and thorough manner
• You have a strong desire to learn and want to grow your career in either Talent or People
• You’re a natural relationship-builder and possess the ability to engage and connect with others quickly

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, and a flexible vacation policy. 

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.