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Staff Business Systems Analyst - HR & Employee experience applications

| Chicago, IL | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:  

  • A key player in building great employee experience HR applications for our 15,000+ employees globally
  • A critical partner with product managers, business stakeholders, and cross-functional teams in taking our systems to the next level by executing against our multi-year roadmap/vision
  • A trusted innovator to expand ServiceNow world-class products/solutions and create compelling stories to share with our customers
  • Work closely with Product Managers, HR Ops to understand business requirements, and facilitate requirement gathering sessions with business users
  • Document functional design, process flow diagrams, business cases, and gather feedback to influence solution design and approach.
  • Analyze diverse business requirements to be solved with automation and the ServiceNow platform.
  • provide technical consultation to product managers tailored to their product/business requirements
  • Partner closely with IT Solution Architect, platform product team/s and development team to ensure proposed solutions meet best practices and business needs
  • Build proof-of-concept (PoC) for potential new solutions and technology.
  • Leverage business knowledge and technical expertise to drive business process improvements
  • Collaborate with development/QA team to develop/test the application/s on ServiceNow and other integrated platforms 
  • Perform gap analysis: As-Is vs. To-Be
  • Develop and review detailed test scripts for QA and UAT
  • Create data model & reports, operational & functional metrics, dashboards measuring business KPIs
  • Participate in end-to-end implementation planning, including stakeholder management, project management, issue management, communication, and change management.
  • Partner with Ops and Product Managers for UAT with end-users, including coordination and user acceptance signoff
  • Actively participate in data & post-production validations and ServiceNow upgrades
  • Responsible for L2 application support to triage & resolve incidents escalated by L1 as per the agreed SLAs and timelines

Qualifications

To be successful in this role you have:

  • 8 to 10 years of relevant experience in the role of Business Systems Analyst, with a minimum of 3 years of ServiceNow experience required. ServiceNow experience MUST include administration, configurations setup, and testing.
  • Experience in HR Technology and knowledge of end-to-end HR business processes is highly desirable.
  • Minimum 8 years of experience preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis. 
  • BE/M Tech degree in Information Systems or related disciple required.
  • Ability to interact with all levels of business users (end-users/executives).
  • Demonstrated strong background in preparing As-Is process documentation, To-Be process documentation, and performing detailed gap analysis. 
  • Demonstrated ability to have successfully completed multiple, complex technical projects in a dynamic work environment
  • Proven record of driving results, navigating change, working collaboratively with business & multiple teams
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications
  • Expertise in generating reports and dashboards measuring business KPIs
  • Commitment to lifelong learning and a growth mindset
  • Strong experience preparing end-user documentation and conducting end-user training.
  • Ability to develop documentation for training and user procedures.
  • Business process reengineering experience, Six Sigma certification etc. is a plus.
  • CBAP/ CSPO Certifications - a big plus
  • Adds to our culture making us better, and not just be a fit

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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