OVERVIEW

We're looking for an experienced People Programs Manager to join our People PMO. The ideal candidate should have strong program management, portfolio management, and problem solving skills, is independent and self-driven, has excellent time-management and organizational skills, and communicates clearly. The candidate should have a high tolerance for ambiguity, strong empathy, and an ability to operate autonomously while building trust and producing results.

ABOUT THE JOB

• Manage large-scale, complex projects and programs that impact our entire company 
• Lead HR headcount planning, the company engagement survey and performance cycle, return to work and global expansion initiatives.
• Design, build, and improve processes and systems that improve the employee experience 
• Cultivate relationships and drive collaboration on highly cross-functional initiatives
• Prioritize and maintain continuous alignment with your stakeholders
• Set and measure success metrics and outcomes, continually improving processes 
• Maintain accountability and produce high quality deliverables
• Communicate effectively at all levels based on the audience
• Influence and aligning cross-functional partners to ensure the best possible experience for our people
• Work with stakeholders to identify processes and create and improve project roadmaps 
• Drive efficiencies and scale processes, continuously improve People business processes. Identify opportunities for using automation tools to improve efficiencies 
• Analyze business requirements to find the configuration and/or workflow solutions to drive optimal utilization of People Processes, this includes both HR and Talent processes
• Work with the People technology and analytics teams to prioritize work, be involved in road mapping, project manage and be in charge of communication
• Deploy tools and techniques (e.g. Root Cause Problem Solving) to identify recurring issues, errors and missed opportunities and then propose solutions for these, including working across various teams and platforms

ABOUT YOU

We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has:

• 7+ years of experience in HR, consulting, strategy, or equivalent program management environment
• Expert Project Manager. Experience managing multiple complex projects on timelines while implementing process improvements
• Clear, concise communicator. Experience managing communications to wide audiences at all levels (for example project plans, presentations, analyses)
• Proven Leader. Experience leading teams towards a common goal
• Organized, fast-paced, proactive executor. Experience bringing clarity to ambiguity with little oversight
• Proven analytical skills. Experience developing frameworks to guide strategy
• Change Management experience, leading initiatives involving large-scaled company transformations
• Demonstrated HR functional knowledge: headcount planning, company engagement survey, performance cycle, return to work and global expansion experience
• Working knowledge of HR and Recruiting systems
• Ability to recognize and differentiate the needs and priorities of stakeholders
• Experience analyzing and interpreting data with the goal of improving the experience and problem solving
• Most important of all, having fun solving People problems!