Sr. HRBP, North America at LivePerson

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LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including HSBC and Verizon, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for consumers to get their intentions fulfilled. 

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s Most Innovative Companies of 2020 list for the Artificial Intelligence category. We hire the best and brightest in the tech industry and offer amazing opportunities to push your own limits for growth. We highly embrace innovation and experimentation. You’ll have great benefits and the ability to work from anywhere while we maintain hubs in NY, Seattle, Atlanta, the San Francisco Bay Area and in many major cities around the world. Most importantly, you’ll have an ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.

We are looking for growth minded, unconventional thinkers to join the team. 

Core responsibilities:

The Sr HRBP for the Global Revenue Organization serves as the key HR partner to the North America business. 

  • Reporting to the Sr. Director of HR, People Group, this role will be the key partner to senior business leaders in our Global Revenue Organization and will influence and drive strategies that support the company’s global growing and evolving organizational and people needs
  • Align with local management team on translating business priorities into an HR agenda; design, build and implement innovative corporate programs related to human resources, change management, organizational integration, talent management and performance management
  • Consult with employees and managers to address root causes of engagement and development issues; resolve employee relations issues with a systematic approach, taking into consideration a larger network of complex factors
  • Program manage the Inclusive Culture program, survey and planning for the global organization.
  • Partner with other global Business Partners and utilize change management skills to facilitate and/or lead programs and processes to support business objectives and implementation of global programs
  • Participate in company-wide programs and initiatives in conjunction with experts in Shared Services area (e.g., salary review, stock renewal, workforce planning, and organizational change)
  • Role model the concepts and skills we teach with exceptional commitment to displaying Our Principles

You will thrive at LivePerson in this role if:

  • 8-12 years’ progressive HRBP experience, with core competencies in talent management, performance management, change management and employee communications
  • Experience in a high-tech fast growth organization and ability  to navigate leaders through a variety of organizational changes
  • Superior knowledge of federal and state requirements; employee relations experience and influencing skills
  • Strong analytical skills and examples of data driven decision making
  • Strong verbal and written communication skills
  • Proven results as a partner with senior management teams
  • Proven capacity to manage and drive HR initiatives across functions and within a highly matrixed global organization
  • Strong project/program management skills
  • M&A experience and entering new global markets would be helpful
  • Ability to manage confidentiality concerning employee information
  • Previous experience with cultural initiatives a plus
  • In-depth knowledge of core compensation philosophy and best practices a plus
  • Bachelor’s degree in business or human resources.
  • Related industry experience, SPHR/SHRM-SCP credential preferred

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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