Sr. Director, Global HR Operations & Services at Pure Storage

| Provo, UT
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Since our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.

Our mission? Give technologists their time back by delivering a modern data experience that empowers organizations to run their operations as a true, automated, storage as-a-service model seamlessly across multiple clouds. 

The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one. 

We’ve only scratched the surface of our ambitions, and as we continue to gobble up market share, we’re blazing trails and setting records: 

  • For seven straight years, Pure has been named a leader in the Gartner Magic Quadrant (five years in the MQ for Solid-State Arrays, and two in the newly created MQ for Primary Storage).
  • Our customer-first culture and unwavering commitment to innovation have earned us a 2020 Medallia Net Promoter Score, certified by Owen CX, in the top 1% of B2B companies.

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.


We are seeking a Sr. Director, Global HR Operations & Services to lead a global team and partner cross-functionally to develop, refine and deliver services and standardized processes.   

By being charged with elevating the state of HR at Pure for efficiency & operational innovation to create exceptional employee & business outcomes, you’ll lead the strategy and implementation of key processes, programs, services and tools that enable Pure to work efficiently.     This is an opportunity to simultaneously build, be creative and lead complex challenges.

The services, systems and processes that you will successfully scale will ensure a stellar employee experience from on-boarding through off-boarding … creating a seamless and efficient end to end HR operation with a focus on world class quality, customer service and automation (i.e, self-service).

Your Impact: 

  • Establish the overall Global HR Operations & Services team strategy and operating model, while leading a global team of HR Operations Managers & Specialists responsible for global HR operations
  • Lead for strategic HR Transformation as we aspire to build a best-in-class Shared Services capability model and, in partnership with our HR Leadership Team (HRLT), identify investments needed to deliver this seamless, world class HR service model that meet Pure’s needs 
  • Build and develop a higher performing Global HR Operations team, while mentoring and coaching team members to their highest potential
  • Put significant effort into developing and cultivating strong partnerships and relationships with key stakeholders and collaborators
  • Facilitate effective cross-functional collaboration to align the work and input of HR Business Partners, HRIT, Compensation & Benefits, Finance, IT, Payroll, Communications, as well as members of the business leadership team for ongoing initiatives.
  • With an eye on a global workforce and the processes inherent within a global company, identify gaps and efficiencies while driving innovative solutions to enhance the employee experience across all geographies.
  • Engage and influence for effective change management/adoption and organization wide communications. 
  • Provide input to the annual HR budget planning process relating to projects, needed investments, renewals, etc.; review and optimize budget allocation against business priorities and needed outcomes.
  • Manage our key teams across global mobility, immigration, compliance and contingent workforce management in coordination with our overall HR Operating Model.


Business Acumen 

  • 10+ years of Operations, Services or similar relevant experience at a face paced, customer centric organization
  • Proven track record building best in class People systems and processes
  • In-depth and hands-on experience with Workday; HRIS system implementation and data migrations a plus
  • Solid understanding of HR, Payroll, Finance, and IT business processes and tools and how they impact HR systems
  • A passion for developing service solutions that solve business needs in a way that delights end users
  • A data-driven approach and focus to make quantitative decisions and assessments on investments, interventions, etc.
  • Knowledge of global requirements across geographies (Americas, Europe, Asia Pacific)

Setting Strategy  

  • With a strong pulse on the employee lifecycle, showing aptitude to build a strategy of service engagement points for employees from when they become a candidate and on-board to when they leave a company (off-board)
  • Successful professional track record and leadership trajectory in Operations & Services (Human Resources or related field) in a similarly complex and growth environment

Executing for Results

  • Proven ability to design, coordinate and project-manage complex cross-functional initiatives given multiple competing priorities or perspectives
  • Experience leading and implementing large transformational initiatives 
  • Demonstrated ability to elevate HR processes by identifying procedural changes needed to achieve operational excellence and best-in-class service.  Proven knowledge on how to facilitate and develop corporate-wide HR policies, procedures, systems, and initiatives to ensure managers and employees are equipped to meet the organization’s business goals and mission

External Influence & Engagement

  • Outstanding vendor management and contract negotiation skills to extract maximum value from contracted service and system providers
  • Robust external risk management skills:  in-depth knowledge/management of all relevant compliance and data privacy requirements 
  • Mature network/connections to service/industry leaders in the Shared Service space 

Leading Teams

  • Inspirational leadership qualities, ability to inspire others to follow a common goal
  • Ability to prioritize and succeed in a highly ambiguous environment with competing demands
  • A track record of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
  • Excellent communication and interpersonal skills, with proven ability to take initiative and build strong, productive relationships

Building Relationships and Using Influence 

  • Excellent management and communication skills (written and verbal) with an ability to interact effectively with senior executives and senior managers 
  • Comfort with ambiguity and ability to use sound judgement to drive complex issues to successful resolution
  • Strong empathy and change management skills to scale teams through hyper growth and rapid change
  • Must be willing and able to work in an open office, team environment.

  • US Benefits Summary


Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.


Research shows that in order to apply for a job women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. You don't have to meet all the job requirements. If you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].


If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.


Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

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