Senior Representative, Talent Acquisition at Universal Orlando Resort

| Orlando, FL
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Job Description & Requirements

JOB SUMMARY: Responsible for the strategic recruitment of Hourly, Non-Exempt and Exempt positions across UO. Supports the organization's short & long-term staffing needs by developing strategies and executing initiatives to ensure timely and effective recruitment of right fit talent. This includes sourcing, recruiting, screening, interviewing, recommending finalists and making job offers to both internal and external candidates within the defined services and performances criteria. Develops, maintains and enhances relationships with hiring managers through supportive resources, tools and education. Provides expertise, direction and development to both reports and other members of the Talent Acquisition Team. Actively manages the selection and onboarding process. Manages candidate experience to ensure candidates have a positive experience throughout the process.

  • Responsible for developing and leading a professional talent acquisition strategy, inclusive of the management of full life cycle recruiting, for primarily Exempt management-level openings. Conduct phone interviews and one-on-one behavioral interviews for Non-Exempt and Exempt applicants and make determinations of capability and ability to succeed at Universal Orlando. Uses sound judgment in identifying proper role for candidates based on skill set, knowledge and ability.
  • Provides counsel and expertise in the recruitment of Hourly, Non-Exempt, and Exempt positions. Develops recruiting strategies, recommends staffing initiatives, and writes proposals based on those initiatives to address both short and long-term business staffing needs. Monitors general staffing progress against open requisitions to determine priority and ensure effective and timely recruitment. Identifies trends, and utilizes staffing metrics to drive the staffing function and support Operators' labor needs.
  • Consults with and educates hiring managers in comprehensive recruitment and staffing issues including but not limited to: interviewing techniques and staffing policies and processes. Assists and educates managers in staffing standards and the evaluation of candidates. Establishes and maintains ongoing relationships with hiring managers to understand the business unit and its recruitment needs. Attends departmental staff and other meetings to acquire substantial knowledge about the department's business objectives, goals, operations and work culture. Partners with internal HR partners (HR Field Team, Talent Development, etc.) to identify process improvements and reassigns recent hires who are not succeeding in new roles. Identifies skill set gaps, transferable skills, and ability to meet UO standards to determine if and where a team member can be transferred.
  • Responsible for the direction and development of the Talent Acquisition Team ensuring that all company policies and procedures are consistently deployed across all teams. This can include performance management for Exempt and Non-Exempt-level Staffing Team Members. Acts as a subject matter expert in regards to day to day staffing operations and utilizes strong decision making skills to proactively identify and resolve staffing related issues.
  • Plans and executes internal hiring events and job fairs. Responsible for developing all aspects of the staffing plan and logistics plan prior to event. During event serves as team leader for one or more major processes providing supervision, coaching and decision-making for assigned staff. Conducts after-action session to determine process improvement and on-going staffing strategy adjustments.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

SCOPE: Responsible for the strategic recruitment of Non-Exempt and Exempt positions across UO. Supports the organization's short-term and long-term staffing needs. An individual in this job must maintain confidential information on a regular basis, ensure compliance of all employment laws, follow all procedures in the recruitment, interviewing, offer and hiring processes, determining and delivering the hiring decision (whether yes or no) all while displaying a high degree of tact and guest service. The job requires regular decision making skills based on knowledge of park roles and responsibilities to ensure right fit placement. An individual must be able to maintain ongoing relationships with Operational Leadership, HR Partners, Applicants and others to ensure consistent results. This role does not have any direct reports.

EDUCATION: Bachelor's degree from a four-year college or university in Human Resources, Psychology, Business, Communication disciplines preferred.

  • One to three years in Hospitality environment preferred.
  • Five to seven years in Human Resources and/or interviewing experience required; or equivalent combination of education and experience.

  • Ability to work with confidential and sensitive information, discretion is required. Ability to build credibility and trust by demonstrating high ethical standards required.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • This role will occasionally require travel to off site hiring events, utilizing a personal or company vehicle.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2021 Universal Studios. All rights reserved. EOE
More Information on Universal Orlando Resort
Universal Orlando Resort operates in the Kids + Family industry. The company is located in Orlando, FL. Universal Orlando Resort was founded in 1990. It has 10001 total employees. It offers perks and benefits such as Dental Benefits, Vision Benefits, Health Insurance Benefits, 401(K), Company Equity and Employee Stock Purchase Plan. To see all 26 open jobs at Universal Orlando Resort, click here.
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