Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Reporting to the Senior Director of Early in Career (EIC), the Sr. Manager, Early in Career – Programs and Experiences is a key member of ServiceNow’s TA leadership team. In partnership with their peers, business leaders and HR Business Partners, this leader will drive integration, growth, and retention of Early in Career talent. 

 
This role will require a strong understanding of ServiceNow’s mission as well as business priorities across customer and product segments. You will partner closely with leaders to co-create and drive the vision, strategies and priorities for our global Early in Career Enablement and Operations team. You will lead, grow, empower, and inspire a team of program managers, and work across the broader Talent Acquisition team to build and deliver globally scaled processes that create career defining experiences. 

What You'll Bring 

Working in partnership with key stakeholders globally, you will: 

• Build, lead and inspire a high performing team in ServiceNow’s fast-paced environment that is on the path to maturity. Demonstrate the capability of hiring and developing great talent, consistently setting bold objectives for the team and providing clarity and support to reach objectives together. 

• Partner with TA Ops and Tech to define the direction and approach for the delivery of processes, systems, or technologies that span divisions, regions, or geographies, by using established project, program, and process management methodologies to achieve clear and measurable outcomes for the business. 

• Shape how we do everything from global demand planning, inclusive interview processes, capacity planning, vendor management, development program processes, and more. 

• Enable each team within EIC to deliver across the globe with a core and common approach providing a world class experience. 

• Partner with Global Talent Acquisition senior leadership and EIC peers to build and drive the Early in Career three-year plan which will significantly impact the pipeline and retention of talent across of the organization. 

• Comfortable using analytics and long-established expertise to drive innovative solutions and educate executives on how EIC initiatives can be leveraged to benefit the business. 

• Understand and leverage broader Global Talent Acquisition systems and incorporate their use to drive EIC processes as well as identify EIC specific tools/ systems needed. 

Qualifications

How You Will Lead 

• Continuously refine the Early in Career experience - you should have a point of view on what a great experience looks and feels like based on deep candidate empathy and by seeking continuous feedback from stakeholders. 

• Lead a global team that promotes a positive, high-performing, innovative and growth-oriented environment that consistently delivers results. Establish clear goals for both team performance and personal development. 

• Develop high trust relationships with ServiceNow’s leaders to deeply understand long term business objectives and uncover longer term skill gaps that we fill internally with the development of early talent. 

• Believe in the power of diversity and inclusion and champion it in everything you do.

• Invest in the team's core skills of business acumen, client management and operational excellence, to ensure we deliver a consistent high-quality experience to everyone involved.

• Focus on operational excellence including investment in the tools and processes that provide for a consistent experience across the function. Increasing the consistency and quality of reporting to provide clear insight into the function. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.