Senior Manager, People Systems Operations COE at WeWork
WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.
About the Role
The Senior Manager, People Systems Operations leads ongoing operations, maintenance, and enhancement of WeWork’s People (HR) technology stack, including Workday, Greenhouse, and various other tools. The role will define and optimize WeWork’s strategy for ongoing system maintenance as well as escalation and delivery of Tier II to Tier III system support. The role demands excellent knowledge of system implementation and support methodologies, along with a strong understanding of best practice for HR business process design, data management, and compliance. The Senior Manager also provides strong leadership to a team of analysts and managers responsible for system operations and advanced configuration solutions.
Define and optimize strategy and processes for ongoing system operations, maintenance, and enhancement in all relevant People functional areas (HCM, Compensation, Benefits, Time & Absence, Talent, Learning, Performance, etc.)
Manage intake of Tier II to Tier III support escalations and advanced configuration requests
Consult with cross-functional stakeholders to establish prioritization, define, and deliver the People Systems Operations project roadmap within the broader People Systems and People Program roadmaps
Oversee and execute end-to-end implementation of solutions
Design, configure, and administer security and permissions to comply with policies and procedures
Emphasize scalability and sustainability in all design decisions
Adhere to compliance standards, including thorough documentation of requirements, testing, and approvals
Collaborate with leaders of functional areas within People Systems to ensure consistent and effective design and implementation of cross-functional solutions
Provide guidance and recommendations to functional People teams for adoption of system enhancements and future system capabilities
5+ years of experience supporting HRIS configuration, including Workday
Experience leading end-to-end system implementations, including project management, issue management, communication and change management
Excellent knowledge of HR, Payroll & Benefits processes, procedures and best practices
Strong interpersonal, collaboration, and problem-solving skills
Ability to perform in fast-paced, high-pressure situations
Life at WeWork
Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here.
As part of our commitment to health and safety, WeWork — like a growing number of employers — is requiring all U.S. employees to be fully vaccinated for COVID-19 as a condition of employment, absent a legal exception for reasonable accommodation. We provide unvaccinated new hires a 45-day grace period after their start date to get fully vaccinated or, if eligible, obtain a reasonable accommodation. If you believe that a legal exception may apply to you, please still apply for any role(s) you are interested in and, if you are hired, you will receive instructions on how to request a reasonable accommodation after your start date. Please note that roles that require in-person work — currently, within our Community (excluding Member Experience), Facilities Management (including Security), Sales (excluding Sales Ops), and Member Technology teams — will not be eligible for work-from-home as an accommodation because it poses an undue hardship on our business.