Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

About this role: The Senior Manager of Employee Communications will help lead the creation and implementation of strategic employee communications strategies for the Product & Platform Organization. The ideal candidate will partner with senior leaders and global business partners to foster inspiring, compelling, and connected communications. He/she will advise on narratives, messaging and communications strategies with the goal of driving employee engagement, amplifying our engineering talent brand, and enhancing pride and advocacy. We're looking for an amazing writer and storyteller, cross-platform communicator – a true strategic business partner who understands how to translate business priorities into engaging, inspiring content and experiences!

What you will do:

• Develop and implement innovative & compelling digital communications strategies to support our Product & Platform BU priorities and business outcomes.

• Identify and execute comms opportunities to articulate our unique employee value proposition and engineering talent brand.

• Leverage our global communications platform, messaging architecture and best practices to build and scale compelling and cohesive employee experiences to drive dialog, shape culture, and build community.

• Help develop and drive integrated communications strategy to support M&As, future or work, thought leadership by partnering closely with other comms functions, as well as business and functional partners.

• Advise leaders and business partners on messaging, approach and execution strategy to help them achieve desired business outcomes. 

• Produce compelling and relevant omni-channel stories rooted in our company purpose, priorities and values. 

• Leverage listening tools, analyze insights, and produce communications reports that inform ongoing communication strategies. 

Qualifications

To be successful in this role you have:

• Bachelor’s degree in English, Journalism, Communications, Organizational Change, or equivalent career experience.

• Minimum of 10 years proven success guiding strategy and execution of global integrated communications campaigns that inform and delight employees. 

• Ability and confidence to influence senior leaders on strategy, messaging, and engagement opportunities to drive pride, loyalty and advocacy. 

• Passion for creative, visual storytelling to capture hearts and minds by translating business strategies into simple yet compelling narratives. 

• Strong business acumen and change management background. 

• Fantastic project management and interpersonal skills. 

• Resourcefulness and self-motivation to independently prioritize shifting workloads in a high growth, ever changing environment.

• Proven leadership capability and ability to work cross-functionally. 

Lastly, whom you’ll work with: 

We are a team of amazing communicators whom executives, regional and functional leaders and global business partners seek out to help them execute on their business priorities. We are passionate employee advocates, and that drives everything we touch. 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. 

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.