Senior Human Resources Manager at Rightpoint

| Chicago, IL +3 more | Remote
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Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.

Are you someone who wants to inspire change in the way business is done? Do you want to work with encouraged and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.

Our Commitment to You

No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Rightpoint!

Introduction

Oh, hello there, HR-Business-Partner-who-loves-people-and-can-think-strategically-but-wants-an-opportunity-to-make-an-impact! We should talk.

GOSH, WE FEEL LIKE WE KNOW YOU ALREADY

You are:

  • Compassionate and empathic. An active listener and a champion of our team members.
  • A peacemaker. BUT that doesn't mean you can't deliver a difficult message or assert yourself in sticky situations.
  • A silver-tongued (and silver-penned) communicator. Prompt in your responses and able to demonstrate urgency as the situation requires.
  • Impeccable in your judgment. Looking to leverage your experience with employee relations, performance management and diversity & inclusion. 
  • An influencer. You inspire people. The only thing better than your ideas is your ability to get them across. 
  • Supremely diplomatic. You build and foster relationships like nobody’s business across the whole organization.
  • Autonomous - you're comfortable leading the HRBP charge for a large, diverse team. That said, you know when a situation requires escalation. 
  • Balanced in your perspective: you neither singularly represent "the business" nor are you an ombudsman. You thrive in identifying the root cause of issues and steering towards the right outcome. 
  • Passionate about doing the right thing. Cool and calm when challenged. 
  • Impactful - you can think through the steps of a project plan, put one foot in front of the other, get others on board with the journey, and, ultimately, get sh*t done.
  • Equally comfortable rolling-up your sleeves and jumping into the weeds as you are stepping back to be a strategic partner to the business. 
  • Able to think on your feet, change course quickly and do multiple things at once. Often.
  • Equipped with an "ownership" mentality. You take pride in your personal brand.
  • Not afraid of some hard work. You leave it all on the field. Every. Single. Day.
  • Nodding your head as you read each of these descriptions.

DO THESE QUALITIES DESCRIBE YOU? JOIN OUR PEOPLE POTENTIAL TEAM.

What is People Potential? So much more than just HR, which people might associate with only paperwork, policies, or benefits. The mission of the People Potential group is to help foster an environment where team members are challenged, have fun, and thrive.

Our Operating Principles:

  • We care
  • We listen hard
  • We problem-solve
  • We anticipate
  • We lead by example
  • We adjust course as needed
  • We get things done
  • We do right by Rightpoint and its team members
  • We collaborate as a team to help enable business success
  • We are fierce protectors of our culture

What You’ll Do and the Impact You’ll Make: 
We are looking for an initiative-taking, creative-thinking, HR Senior Manager / Associate Director who is interested in driving change in small and big ways to join our People Potential Team (what we fondly refer to HR as here) and play an active role in helping Rightpoint attract and retain the best people in the industry. 
In particular, this person will:

  • Serve as an internal business advisor to select departments, partner with department leadership, and be a trusted advisor to all team members within the groups they support. 
  • Apply outstanding communication and Change Management magic to help ensure people-programs take hold within the groups and the organization throughout. 
  • Because we are a lean department, this person will also lead building out additional programs that will ultimately be implemented throughout the organization as well as take the lead on certain more “general” HR activities, among them owning New Hire Onboarding. We have a desire to keep things fresh so there is an opportunity to re-think what we have in place and put not just a thumb print but a handprint on it.
    • WITHIN ONE MONTH, YOU'LL:

    • Complete the onboarding program that we have for all Rightpointers - learn about Rightpoint itself – the company’s history, the departments, our systems and processes, etc. - while gaining a broader understanding about how your role fits into the larger organization. 
    • Learn our approach to People Potential at Rightpoint, spend time with our team and get to know how we work, while also sharing your own best practices and HR expertise.
    • Acclimate yourself to the HR vision – including the initiatives planned against our primary areas of opportunity.
    • Schedule Get To Know You sessions with the teams you support, our business unit and geography leadership, and RP cultural ambassadors. Also meet your People Potential brethren via Microsoft teams in the Virtual World that we live in today. (Phew! You’re going to be busy.)
    • Complete a real-time immersion in our current orientation process, with the intent to quickly assume this ownership of the program. Ideally, during this time you will also begin to have ideas on how you would improve our tools and process.  

      WITHIN THREE MONTHS, YOU'LL:

    • Fully own the New Hire Orientation and Onboarding program. Some of the things will need to be done yourself, while other things are distributed among other team owners to execute. But, you will be the overall owner and the buck stops with you. Furthermore, there is room to mix things up and change things out. This is an opportunity to flex some creative and project management muscle.
    • Help manage Employee Relations. This means interacting with team members at all level as people, to understand what’s on their mind and address concerns in a manner that is in keeping with Rightpoint values. We are big on listening, solving issues, and closing loops.
    • Actively engage with team members to help the leadership team keep a pulse on what is on people’s minds. Much of what we have built at Rightpoint has been a direct result of on-going dialogue and partnership with all of our team members and we want to ensure that we can stay in close touch and evolve programs even as we grow.
    • Be ramped up on our Performance Management program and take over ownership of how we keep evolving our company-wide approach and process. You will be the owner, but will work with other HRBPs to ensure that our periodic review processes are executed not just in task, but in spirit! You will also be the champion for ensuring that people are getting feedback throughout the year. This may include implementing new processes, developing and executing communications plans, and developing and delivering training. The world will be your oyster to take Performance Management to the next level at Rightpoint.
    • Be fully established as the go-to HR person for the heads of several practices
    • Create your OKRs (Objectives and Key Results) plan for the year. 

      WITHIN SIX MONTHS, YOU'LL:

    • Partner with and serve as a go-to advisor for department leads. This includes coaching on employee relations, helping prepare and implement Change Management strategies to drive programs deep within the organization so that they become a strong part of our company fabric, and communications planning. Examples of such programs include: mentoring, performance management, coaching, etc.
    • Work to implement a career mapping and pathing structure for your teams. Partner with the rest of the HRBP team ensure consistency of structure, communication and roll-out logistics.
    • Liaise with your staffing colleagues to surface themes you identify as it pertains to individual team members’ engagement, growth, and development.
      •  WITHIN NINE MONTHS, YOU'LL:

      • As the company grows, there will inevitably be many more programs to develop, implement and manage. Partner with the team and the rest of the organization with these initiatives.
      • Fully embrace the role of the resident HR guru that you are!

      Why Rightpoint?

      • Flexible PTO – If you need a day off or an extended vacation, take the time!
      • Hybrid work environment: Casual and open office or Remote…You choose!
      • Great insurance coverage (Multiple Options) and flexible spending accounts
      • 401K with Company Matching
      • Regular Cultural & Social Events including: Community Volunteer Opportunities, Happy Hours, Team Outings, Intramural Sports, and more
      • Monthly WFH/cell phone stipend
      • Continuous Training, Certifications, and Learning Opportunities
      • Diversity, Equity, & Inclusion: We care about making Rightpoint a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement. Here's how:
        • Employee Resource Groups (ERG): Our ERGs are created and run by team members who share a common community, identity, or allyship. Right now, our ERGs include Parents, Pride, POC, and Womxn. These groups play a vital role in contributing to Rightpoint’s inclusive environment where all are valued and empowered to succeed.
        • Partnerships: Out-in-Tech, POINT Foundation, WomenHack, Girls Inc., and more!
        • Mentorship Program

       

      EEO Statement

      Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

       

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      Candidate Location Eligibility:
      Boston, MA
      Chicago, IL
      New York City, NY

      Technology we use

      • Engineering
      • Product
      • Sales & Marketing
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      An Insider's view of Rightpoint

      What are some social events your company does?

      The best is the Leadership Breakfast where the office leaders make a full blown cooked in office breakfast for everyone…..or the Chili Cookoff….we do great food events!

      Brad

      VP, Delivery Excellence

      How do you collaborate with other teams in the company?

      This is my favorite part of working at Rightpoint! We have such a wide knowledge base across teams. Our open-door culture is very helpful for collaboration. I can reach out to anyone in the company who could help with a topic. We have a culture to train each other. We have an internal collection of talks on different topics in our internal channels

      Valeria

      iOS Developer

      What makes someone successful on your team?

      Collaboration, positivity, and personality! Every member of teams at Rightpoint are expected to pull their weight, but we always have fun doing it and ensure that each member has equal responsibilities.

      Kelly

      Project Manager

      How does the company support your career growth?

      I think Rightpoint has an incredible way of giving people tools that they need while allowing people to shape projects or new initiatives the way they see them. It shows employees that we are trusted and that our managers believe we are full capable. With that sort of support, career growth comes naturally.

      Dominique

      Recruiting Coordinator

      What are Rightpoint Perks + Benefits

      Rightpoint Benefits Overview

      Our Team Members come first - we are currently primarily remote with some hybrid work options for those interested in returning to an office. Returning to the office will be 100% voluntary for most roles. Some of the below perks are office perks that we have in non-COVID times.

      Flexible PTO

      Casual and open office environment

      Flexible Work Schedule

      Great insurance coverage and flexible spending accounts

      401k with Company Matching

      Weekly Snack/Drink delivery

      Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

      Continuous Training, Certifications, and Learning Opportunities 

      Culture
      Volunteer in local community
      Partners with Nonprofits
      Friends outside of work
      Eat lunch together
      Intracompany committees
      Compassion Crew (Volunteer Group) Green Team (Eco-Friendly Group_ ERGs (PoC, Womxn, Parents)
      Daily sync
      Open door policy
      Team owned deliverables
      Team based strategic planning
      Group brainstorming sessions
      Pair programming
      Open office floor plan
      Diversity
      Highly diverse management team
      Unconscious bias training
      Diversity manifesto
      Mean gender pay gap below 10%
      Diversity Employee Resource Groups
      PRIDE, Womxn, Parents at RP, People of Color and India Team ERG,
      Hiring Practices that Promote Diversity
      Health Insurance & Wellness Benefits
      Flexible Spending Account (FSA)
      Rightpoint employees can contribute within IRS guidelines annually to their FSA.
      Disability Insurance
      Dental Benefits
      Vision Benefits
      Health Insurance Benefits
      Life Insurance
      Pet Insurance
      Wellness Programs
      Team workouts
      In COVID times, Rightpoint has had a series of wellness events and virtual yoga classes. In normal times these events would be in-office.
      Mental Health Benefits
      Retirement & Stock Options Benefits
      401(K)
      401(K) Matching
      Rightpoint provides employees with a 401(k) matching plan
      Employee Stock Purchase Plan
      Performance Bonus
      Rightpoint has an annual performance bonus plan.
      Child Care & Parental Leave Benefits
      Child Care Benefits
      Rightpoint provides backup child care assistance.
      Generous Parental Leave
      We provide up to 6 weeks of parental leave for primary and secondary caregivers, in addition to other benefits that provide paid-time off that the individual may be qualified for.
      Flexible Work Schedule
      Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
      Remote Work Program
      In non-COVID times, our remote work program includes work from home flexibility, typically 1-2 days per week. Due to COVID, we are 100% remote through mid-2021.
      Family Medical Leave
      Company sponsored family events
      Rightpoint sponsors family oriented events periodically throughout the year.
      Vacation & Time Off Benefits
      Unlimited Vacation Policy
      Generous PTO
      Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
      Paid Volunteer Time
      As part of our Flexible Time Off (FTO) policy, team members are able to take time needed for volunteer activities.
      Paid Holidays
      Paid Sick Days
      Rightpoint has a Flexible Time Off Policy
      Perks & Discounts
      Beer on Tap
      Casual Dress
      Commuter Benefits
      Rightpoint offers pre-tax commuter and parking benefits for all team members.
      Company Outings
      Rightpoint hosts company outings Semi-annually.
      Stocked Kitchen
      Rightpoint has a very well stocked pantry with deliveries from a local vendor 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap (non-COVID times).
      Some Meals Provided
      Happy Hours
      Happy hours are hosted regularly throughout the year
      Fitness Subsidies
      Team members participating in our medical plans are eligible for a variety of wellness subsidies.
      Home Office Stipend for Remote Employees
      Professional Development Benefits
      Job Training & Conferences
      Rightpoint offers support for ongoing training and support for job training and conferences.
      Diversity Program
      Lunch and learns
      Rightpoint hosts lunch and learn meetings regularly.
      Cross functional training encouraged
      Promote from within
      Mentorship program
      Online course subscriptions available
      Paid industry certifications
      One of Rightpoint's core values is Learning and we support team members for many different industry certifications.

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