Senior Human Resources Business Partner at Frontdoor (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Overview

Frontdoor is a company that's obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company's customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Responsibilities

What is this role about? (100% Fully Remote Role)

As the Senior HR Business Partner of an assigned client group, you will be responsible for helping your departments shape our road map in leading and executing our key HR initiatives that support the Frontdoor vision, managing the administration of HR organizational policies and procedure, providing a positive employee environment, and providing consultative services to employees and management.

What does a "Day-in-the-Life " look like?
  • Strategically lead and fully execute key HR initiatives that support the Frontdoor vision.
  • Partner with leaders and employees on interpretation of company policy, House Rules, HR administration (benefits, pay, performance management, and compensation) and more to ensure policies and procedures are executed consistently.
  • Ensure initiatives are compliant for all state and federal employment laws and regulations.
  • Lead workplace investigations through their entirety, coach leaders on performance management, counseling, and discipline procedures, corrective actions, and other actions as needed.
  • Partner with leaders on performance management to develop pipeline and succession plans.
  • Facilitate the delivery of talent management processes including performance, talent review and succession planning, leadership development, and compensation
  • Create a positive inclusive working environment of employees and leaders.
  • Build and maintain partnerships with leaders across Frontdoor; advise and facilitate on strategic and operational decisions.
  • Ensure the HR function meets business needs by advising on business solutions, understanding workforce needs, and providing consultation and recommendations to mitigate risk to business.
  • Partner with Talent Acquisition and business partners to support recruiting and selection process.
  • Lead the new hire experience, providing clarity and connection for all employees and their role in relation to the overall Frontdoor vision.
  • Serve as liaison to lead ongoing review of organization's health and culture. Maintain strong partnerships that unify various segments of the business.
  • Utilize relevant data, metrics, indicators, to gain insight regarding people issues, in order to provide leadership teams with the appropriate clarity for people related initiatives and priorities.
Qualifications

Job Requirements
  • Bachelor's degree in human resources or a related field preferred
  • 5+ years of experience in human resources or a related field
  • Knowledge and skill with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Ability to travel overnight on an occasional basis
  • HR certification (PHR/SPHR) strongly preferred
  • Strong analytical skills, including the understanding of metrics to support plans and monitor performance
  • Experience leading change management and continuous improvement
  • Demonstrated experience with Project Management
  • Understanding and experience with employee relations, staffing, performance management, leadership development, coaching, and training
  • Ability to think strategically and translate concepts into actionable items
  • Powerful and confident communication skills with the ability to effectively present to all levels of the organization
  • Ability to understand the business operations from both a strategic and tactical perspective
  • Previous talent management and organizational planning experience
  • Ability to influence decision-making with leaders and business partners
  • Make tough decisions and deliver difficult messages with professionalism and poise
  • Comfortable working in ambiguous business situations
  • Consultative style and approach with ability to develop credible relationships with business partners
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Job Locations US-TN-Memphis | US-GA-Atlanta | US-TX-Austin | US-AZ-Phoenix

ID 2022-2812

Category Human Resources

Type Full Time

Company AHS American Home Shield Corp
More Information on Frontdoor
Frontdoor operates in the Insurance industry. The company is located in Memphis, TN, Denver, CO, Phoenix, AZ, LaGrange, GA, Carrol, IA and Portland, OR. Frontdoor was founded in 2018. It has 514 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, 401(K), Company Equity, Diversity Program. To see all jobs at Frontdoor, click here.
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