Senior HR Business Partner, Technical Teams
This role can be performed remotely anywhere within the United States and Canada.
We’re really proud of the technical prowess, coupled with grace and humility, that our engineering, product and design team brings to FullStory. To quote our head of product, team members at FullStory “not only excel at their craft, but also are driven, creative, customer-centric and have a bias for action.” We’ve moved methodically to build career paths and a rich culture of collaboration and curiosity.
As our technology teams continue to grow, we’re ready to support them with a dedicated strategic partner. You’ll coach managers to effectively lead teams, advise executives on key talent processes (e.g., compensation, performance management), help individual contributors acclimate and navigate FullStory, and partner with this team, leveraging data and best practices at every step. This role will report to the Head of People Ops.
Day-to-day, you'll:
- Support our Product teams (engineering, product management, design) in all aspects of talent management and culture.
- Meet regularly with managers and individual contributors, proactively advise on upcoming talent processes and respond to feedback and suggestions to help us improve and evolve as a company.
- Coach managers in tough moments and in preparing for growth.
- Collaborate with broader People Ops team to roll out initiatives and programs as well as share how our programs are affecting managers and individual contributors.
- Manage one to two People Ops programs (e.g., pulse survey, new hire programming, career development sessions).
- Analyze data from onboarding, engagement surveys and exit surveys to identify trends, provide insights and make recommendations to help FullStory and the tech teams thrive.
We're looking for someone who:
- Has 5+ years of experience working with technical teams in a people operations role or similar
- Has experience with diversity, equity and inclusion programs and values
- Has experience supporting executives and VPs in building culture, operationalizing talent processes and navigating challenging human resources issues
It would be amazing if:
- You lead with kindness, empathy and clarity, and you’re a closed book when it comes to information that has been shared with you in confidence
- You’re an exceptional collaborator: We all take the initiative over here and never throw things over the wall
- You love the partnership across people operations and remember your “first team” is FullStory, not your business unit
- You’re opposed to bureaucracy; you see HR compliance as a hoop to jump through, not a blocker to stop productivity
#LI-DNI
Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory’s digital experience intelligence (DXI) platform empowers businesses to continuously improve their customer experience across sites and apps. FullStory is backed by world-class investors and has 500+ employees worldwide with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. We are guided by our values of Empathy, Clarity, Bionics, and Trust, which we embed in our day-to-day work.
How we support you:
FullStorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:
- Autonomy and flexibility. From a remote-first work environment and unlimited paid time off, to an annual company-wide closure – FullStorians can focus on the moments that matter.
- Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based FullStorians, and supplemental coverage options for international FullStorians.
- Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.
- Productivity support. We provide all FullStorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.
- Team events. Connect with fellow FullStorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.
- Paid parental leave. FullStorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
- Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.
- Miscarriage/Pregnancy loss leave. Whether it is for a FullStorian or their partner – take the time you need.
FullStory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!
If you may require reasonable accommodations to participate in our job application or interview process, please contact [email protected]. Requests for accommodations will be treated confidentially.