Join our mission

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

The People Experience Team exists to shape experiences that maximize the potential of our people. HR Connect is one of the four pillars within the People Experience team, whose primary focus is to empower employee success through general and expert level human assisted support for employee questions, supporting workers in difficult situations (i.e. employee loss, natural disasters, etc.), managing performance concerns, and partnering with centers of excellence (COEs) to make improvements to products and experiences and on the design and launch of new programs.

Sr. HRC Specialists are experts in human assisted support, partnering closely with our most complex Centers of Excellence (COEs) to improve, design and launch new programs and processes to create the best experience for our employees. They are an escalation point and provide support and coaching across the HR Connect team including onboarding/training as needed, in addition to driving or contributing to team initiatives and P&P priorities.

What you'll bring

• People Champion - Designs, develops, and implements changes that improve how we deliver our customer benefits.
• Business Accelerator - Designs, develops, and implements changes that accelerate Intuit's strategy. Remains agile and resilient to external factors and trends that affect our people, workplace and customers.
• Data Driven - Analyzes data and generates actionable insights that inform next steps and influence decisions.
• Change Leader - Defines and leads key workstream(s) in the end-to-end change plan. Identifies and engages the right stakeholders, keeps them informed of status and holds them accountable. Provides recommendations to remove risks and barriers. Demonstrates learning and growth mindset.
• Domain Expert - Uses deep domain expertise to accelerate outcomes within their domain. Seeks out external benchmarking to improve how the work gets done. Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible.
• 7+ years of HR generalist or relevant experience

• BA (or country equivalent) or work experience equivalent

We believe diversity and inclusion among our teammates produces better results and is critical to our success as a global company. We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.

How you will lead

• Partner closely with the most complex and highest volume COE's and key partners on the end-to-end design and launch of new and improved employee experiences across People & Places programs with frequent consultation with the team manager and senior members of the HRC Specialist team for support
• Analyzes data and insights to identify key opportunities for improvement in employee experiences as well as new opportunities for programs/products, communicating for impact with key partners to influence change
• Heavily contribute to or drive the development of communications, FAQ's and protocols
• Provides best in class guidance and support to employees and managers on cases that require subject matter expertise beyond what our channel support team is able to provide
• Act as an escalation point and coach across the team leveraging deep subject matter expertise
• Provides mentorship and support to HRC Specialists, contributing to recruiting and onboarding efforts
• Develops, owns and maintains complex internal HR Connect processes/protocols (e.g. natural disaster, employee loss process, hardship, etc.)
• Serve as a trusted advisor to customers and partners
• Drives or contributes to team initiatives and projects with well-defined outcomes
• Contributes to complex team initiatives and projects and/or People & Places priorities with outcomes that are only somewhat defined
• Consistently applies Intuit policies and standards to situations