Senior HR Advisor at Nike (Portland, OR)

| Portland, OR
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Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE, Inc.'s uncompromising focus on human potential extends to its workforce. Nike Human Resources teams help attract, retain, and reward the world's most innovative people by creating programs to help them thrive. They accelerate company growth as stewards of culture, organizational effectiveness, talent and change. The global Human Resources community includes experts in talent planning, talent acquisition, talent development, compensation and benefits, employee relations and more. Together, they develop a motivated, diverse and engaged global team.

At NIKE, experience matters. Here's an opportunity to join the front lines of HR.

WHO WE ARE LOOKING FOR
Our HR Advisor team provides a premium customer service experience to employees in the United States and Canada for all HR-related inquiries via communication channels (phone, email, chat). As a part of Nike HR Services, we work independently within a diverse team environment to support Nike's North America employee base! Using strong multi-tasking, organizational, and effective written and verbal communication skills, we apply good judgment and critical thinking in serving our employees. We are looking for a new teammate who enjoys responding to employees' needs with the aptitude to enforce confidentiality, policy & compliance rules!We need teammates who demonstrate initiative and are flexible.

Overall we're looking for someone interested in working with a fun, encouraging, and collaborative team that operates on set schedules with various shifts!

WHAT YOU WILL WORK ON
The main responsibility will be resolving sophisticated contact issues for NIKE employees by researching issues and resolution options using effective written and verbal communication skills across multiple channels, including phone, email, and chat. You will utilize resources optimally, including multiple systems and support tools, to ensure accurate and timely responses to employee inquiries, detailing contact concerns and feedback. Driving innovation in the process and delivery of our services is paramount for success in this role.

WHO YOU WILL WORK WITH
You will be working with a diverse work population that spans Canada, the U.S., and Mexico, regularly partnering with HR specialists that help with the heavy lifting of complicated cases. We will have you build a partnership with our compliance, legal, and employee relations teamand coordinate with HR leadership on new initiatives and initiatives that HR supports.

WHAT YOU BRING
Required:

- Bachelor's degree in Human Resource Management or a related field or a combination of relevant experience, education, and training.

- 2-3 years of experience in HR, Customer Service, Service Center Operations, or related field

- Experience providing customer service via multiple contact channels (phone, e-mail, live chat).

- Verbal and written customer service skills are essential, with an emphasis on soft skills, customer-focused resolution.

- Intermediate to sophisticated demonstrable knowledge of personal computers, including MS Outlook, PowerPoint, Word, and Excel.

- The ability to work remotely must have a strong internet connection and a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.

- Ability to sit or stand at a desk for long periods of time.

PREFERRED:
- Experience in a service center environment.

- Knowledge and understanding of HR systems and platforms (SAP, ServiceNow, TimeTrack/Kronos, Avaya).

- Knowledge of theories, practices, and procedures in HR.

- Bilingual in Spanish.

Nike requires all applicants for this position to be vaccinated for COVID-19 as a condition of hire, unless otherwise required by law. As an equal opportunity employer, Nike will make accommodations to individuals who cannot be vaccinated in accordance with applicable law.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
More Information on Nike
Nike operates in the Other industry. The company is located in Beaverton, OR and New York, NY. Nike was founded in 2022. It has 98694 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 244 open jobs at Nike, click here.
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