Join our mission

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

The People Experience Team exists to shape experiences that maximize the potential of our people. HR Connect is one of the four pillars within the People Experience Team, whose primary focus is to empower employee success through general and expert level human assisted support for employee questions, supporting workers in difficult situations, managing performance concerns, and partnering with centers of excellence (COEs) to make improvements to products and experiences and on the design and launch of new programs.

What you'll bring

• Strong interpersonal skills and the ability to interact and communicate verbally and in writing effectively with senior leaders, members of management, and employees at all levels of the company
• Adaptive critical thinking, judgement and analytical skills
• Ability to build human connections easily and deep emotional intelligence and objective empathy
• The ability to see situations from all perspectives and work through performance concerns for the best possible outcomes for everyone involved
• Learning and growth mindset, including understanding trends and continuously seeking to improve yourself and the experience for employees
• Operational excellence, including project management and end-to-end process and workflow management
• Strong cross-functional influencing and communication skills (written, verbal and visual)

Job Requirements

• MUST have experience supporting performance management in both the United States and Canada
• Bachelors degree (or country equivalent) or work experience equivalent
• 5+ years of performance management or employee relations or relevant experience
• Preferred additional languages: French

How you will lead

• Consistently applies People & Places policies and standards to situations (e.g. performance, conduct, and attendance)
• Advise managers through performance management and coaching conversations, conduct concerns, and attendance related cases end-to-end across both US and Canada. On an as needed basis, occasional consultation with the team manager or collaboration on case escalation with employee relations team.
• Provides coaching to managers and employees to prepare for ongoing, performance-related conversations (e.g. monthly check-in's, 1:1's, and year-end conversations)
• Follow the playbooks, protocols and standards and requirements for case documentation and management developed by the Employee Relations team as it relates to addressing employees not meeting expectations, and contributes to further improvements.
• Exercises critical thinking and influence in gathering and assessing all relevant data and information for decisions, next steps or action plan, assessing options and providing recommendations.
• Builds capability for managers and employees through individual cases, sharing insights and trends with the employee relations team
• Assists the channel support team to identify and route worker welfare situations to the appropriate team
• Drives team priorities and projects with well-defined outcomes
• Contribute to complex team priorities and projects and/or People & Places priorities with outcomes that are only somewhat defined
• Provides mentorship and support to other Performance Advisors and contributes to recruiting and onboarding efforts