Resource Coordinator | San Diego,  CA

Role Overview:

As part of the “Vendor and Resource Services” team, the nature of the work typically relates to supporting our 2 core service lines. ‘Vendor Management’ is concerned with the external partnerships that compliment and expand upon internal PlayStation Studios QA capabilities. ‘Resource Support’ relates to administration and data analysis of internal headcount that support the provision of PlayStation Studios QA services.

The Resource coordinator role is primarily concerned with ‘Vendor Management’ outsourcing activities, while also providing internal resource recruitment and allocation support for ‘Resource Support’ activities as required. There is also some involvement and responsibility for assisting local team coordination activities and department projects that help the Vendor and Resource Services team maintain the excellent level of service associated with the PlayStation organization.

Required Skills:

The successful candidate will ideally hold strong communication skills, being able to provide frequent status updates on task progress. They will be able to liaise with counterparts in other regions and communicate effectively across the business hierarchy. High levels of autonomy and initiative are also desirable due to being part of a small local team, along with the ability to prioritize activities in line with business needs. The ability to negotiate effectively will be an advantage, resolving issues and settling differences with a minimum of noise. The ability to be direct as well as diplomatic is also desirable. Occasional flexibility regarding working hours may be accommodated/requested along with the possibility of occasional overtime. BCS Specialist Certificate in Supplier Management or related proficiency desired. Bachelor’s degree or 2 years related to resource coordination and recruitment.

Responsibilities:

Resource Coordination:

• Partner with In QA Support and advise Test Services on spacing capacity and resource location
• Organize and run weekly meetings with test teams reviewing resourcing and spacing (provide regional and global updates)
• Identify and monitor title resource and title workload requirements
• Gather, track, and report on titles being worked on by resource
• Provide recommendations and analysis for specific teams and titles (providing regional/global analytics and creating what-if scenarios)
• Design, create and maintain title planning/staffing models based on resourcing requirements
• Historical analysis for resource planning based on actuals, budget analysis on headcount/hours versus space (and other various data points)
• Internal global space and headcount usage – establishing metrics and monitoring, completing analysis, and providing recommendations for action
• Build and maintain title resource, title planning, and tracking tools (any excel, non-system based)
• Assist with staff performance meetings

Team Coordination:

• Daily review of Vendor and Resource Services tasks
• Weekly review of Vendor and Resource Services projects
• Facilitate weekly internal Vendor and Resource meetings to capture updates and changes
• Provision training to secondments and/or new starters within Vendor and Resource Services
• Assisting department/individual projects
• Communication with various SIE departments, studios and PlayStation Studios QA counterparts worldwide
• Invoice audit and processing of payment across multiple systems monthly
• Ownership and upkeep of regional/global Resource headcount data points via internal database
• Contributing to budget forecasts and updating team presentation slide by tracking and obtaining different data points

Vendor Research and Allocation:

• PlayStation Studios QA service requirements gathering
• Research, comparison and evaluation of vendor capabilities
• Assign vendors to projects according to business needs and goals
• Coordinate the allocation of and release of on-site vendor resources

Performance Evaluations and Reporting:

• Coordinate piloting and evaluation of new vendor's performance
• Design and maintain vendor performance metrics
• Coordinate the capture, compilation and recording of vendor performance evaluations
• Provide performance evaluation feedback to vendors post project
• Verify vendor work time system records against hours in daily status reports
• Moderate bi-monthly Resource evaluation meetings with regional PlayStation Studios QA Test Leads

Contract Management:

• Coordinate vendor on boarding with SIE Legal, Finance, InfoSec, IT etc.
• Coordinate with vendors and Legal to align contracts to business needs through full execution

Security Auditing and Compliance:

• Perform vendor site visits, security auditing and report distribution
• Collaborate with InfoSec and Environment & Technical Compliance to design, document and maintain PlayStation Studios QA's vendor security requirements
• Coordinate vendor completion of loan and non-disclosure agreements in relation to services provided to PlayStation Studios QA

Relationship Management:

• Coordinate attendance to industry events to meet with new and existing vendors
• Maintain records of proposed, declined, allocated and cancelled vendor workload
• Maintain regular communication with vendors to notify of changes and capture issues
• Coordinate the resolution of any vendor related queries or issues
• Coordinate the provision of PlayStation Studios tool and process training to vendors
• Coordinate the provision of vendor utilization training to PlayStation Studios QA Test Leads
• Document, maintain and distribute to vendors PlayStation Studios QA requirements and guidelines

Cultural Values:

All employees are expected to foster an environment consistent with Sony’s values through communication, collaboration, inclusion, and innovation, influencing others to do the same.

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