Recruiting Programs & Operations Lead

| Remote
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About GlossGenius

GlossGenius is building an ecosystem enabling entrepreneurs to succeed.  We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. 

Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is some part a fintech company, some part an SMB software company, while its vibrant, distinguished brand makes it some part a consumer company.

About the role

In this role, you will be responsible for building our recruiting operations practice from the ground up.  This is a unique opportunity to play a major part in shaping our recruiting function and ensuring we are set up appropriately to double the size of GlossGenius in the next 12 months.  As an early member of the team, you will help lay the foundations for our Talent Acquisition team and you will work in partnership with the Director of Talent Acquisition and the cross functional stakeholders to set and execute the strategy for recruiting operational excellence at scale.

You will report to the Director of Talent Acquisition and can be based remotely in the US or Canada.

What you’ll do

  • Manage all recruiting systems & vendors including ROI, implementation, optimization and  configuration
  • Develop and and deliver a best-in-class candidate experience strategy
  • Provide training and change management to the Recruiting team, hiring managers, and stakeholders including but not limited to interviewer training, new hiring manager training, recruiter on-boarding, and more
  • Serve as the main point of contact for the Recruiting team by assisting on technical inquiries regarding our recruiting tech stack
  • Manage analysis and reporting of key recruiting metrics, including candidate pipeline reports, headcount forecasts and tracking, sourcing channel effectiveness, and monthly operational updates
  • Leverage core recruiting tools including Greenhouse, LinkedIn Recruiter, Gem, Handshake, Welcome and more to understand recruiting health and implement necessary improvements
  • Execute campus recruiting and networking events strategy, including overseeing university recruiting and assisting in the development of college internship programs
  • Manage and develop employer branding initiatives, including partnering with our Marketing team, to drive inbound applicant pipeline and high passive candidate sourcing response rates

What We're Looking For

  • At least 5 years of experience in a Recruiting or People Operations role, with at least 2 years of experience in recruiting operations/systems
  • Advanced experience with recruiting systems, technology and other tools (we use Greenhouse as our current ATS and Workday as our current HRIS) 
  • Excellent problem-solving and analytical skills, with an ability to translate data into insights and actions
  • Experience building and scaling programs in a high-growth, rapidly adapting, international environment
  • Ability to manage multiple projects simultaneously, working autonomously, and navigate ambiguity with ease

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ReactNativeLibraries
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • ProductboardManagement

An Insider's view of GlossGenius

How does your team reward individual success?

We are very team-oriented but love calling out individual wins! Positive feedback from customers is always shared with the whole company, and leaderboards foster healthy competition and bragging rights for team members leading metrics each week. Employees get company-wide recognition in weekly newsletters and quarterly All Hands sessions!

Sabrina

Head of Customer Experience

What kinds of technical challenges do you and your team face?

We're building a platform that will power the future of small businesses. We focus on building well-architected apps and services to form a platform that scales horizontally and vertically - supporting the increasing ways we help our customers and the growing number of businesses using GlossGenius. Reliability is key!

Karim

CTO

What makes someone successful on your team?

Our team thrives on uplifting energy from curiosity, tenacity, and the drive to enable others. There is a contagious "make it happen" energy that empowers everyone on the team to be a builder, and everyone who leans into this grows rapidly. We’re glued together by our appreciation for each other and for our customers who make our work worthwhile!

Madelynn

Operations Associate

What is your vision for the company?

Our vision for GlossGenius is to be the gateway for entrepreneurship, enabling small business owners to focus on helping their guests and achieving their dreams. As the platform of choice that tens of thousands of small businesses already rely on every single day, we're excited about the impact we can have on the world around us

Danielle

CEO

How do you collaborate with other teams in the company?

We collaborate in every way! Everything you do here will have a high impact for both our customers and the company, so you will always be collaborating with people from other teams. We have a group of diverse backgrounds here, so I'm always gaining a new perspective or learning something new!

Ernest

Head of Business Operations

What are GlossGenius Perks + Benefits

GlossGenius Benefits Overview

We offer a competitive salary and equity package with comprehensive medical and dental insurance, and an unlimited vacation and time off policy - our team works hard, and we value their health, wellness, and time off to unwind and explore!

In addition to company and team events, we offer Lunch & Learns and cross-functional trainings. Employees are encouraged to take advantage of professional development opportunities - learning is core to what we do at GlossGenius.

Our employees also love + wear our unlimited (incredibly cool) GlossGenius team swag.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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