Upgrade is a fintech unicorn founded in 2017. In the last four years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $7 billion in affordable and responsible credit. Our innovative Upgrade Card combines the flexibility of a credit card with the low cost of an installment loan. Our latest offering, Rewards Checking, gives customers access to no-fee checking accounts with 2% cash back rewards on common everyday spending. Learn more about the team.

Upgrade has been named a “Best Place to Work in the Bay Area” by the San Francisco Business Times and Silicon Valley Business Journal 3 years in a row, and received “Best Company for Women” and “Best Company for Diversity” awards from Comparably. Upgrade has been included in the 2021 Inc. 5000 list of the fastest-growing private companies in America.

We are looking for new team members who get excited about designing and implementing new and better products to join a team of 750 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

Contact Center Recruiter

As a Recruiter for the Phoenix Service Center, you will play a crucial role in managing high-volume, fast-paced recruitment with the main focus being hourly, customer service positions call center positions. The perfect candidate is a self starter who has a knack for finding the right talent in a sea of applications. If you have a background in volume staffing and recruitment coordination, this may be the role for you!

What you'll do

• Partner with department leaders to perform recruitment activities such as screening resumes, completing phone screens, and scheduling interviews
• Provide updates on staffing progress to hiring managers on a daily basis
• Manage applicant tracking systems to ensure timely and accurate information in regard to candidate status in the process
• Source qualified applicants through multiple platforms and guide them through the hiring process in compliance with hiring requirements
• Maintain compliance and ethical standards throughout the recruiting process
•  Work closely with the People Operations team to maintain consistency throughout the employee life cycle
• Other ad hoc duties to support the People Operations team
• All job duties are performed in office

What you're good at

• Ability to adapt with changing needs of the business 
• Must be a quick learner with a knack for finding creative solutionsHigh proficiency in recruiting platforms and ATS such as Indeed, Glassdoor, and Lever Knowledge of candidate profiles for contact center roles within the financial services industry is highly preferred
• Proven ability to effectively communicate the needs of the role to candidates. Must ensure clear expectations are set
• Positive attitude with a passion for finding the right person for the role
• Strong business acumen
• Associate’s degree required; Bachelor’s degree preferred
• Recruiting or HR certification is preferred

PERKS

Open office environment - compliant with CDC guidelines amid the COVID-19 pandemic

Conveniently located off the Jefferson light rail exit in DT Phoenix

Free parking

Free snack and beverages 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.