Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Policies and Documentation Specialist, Ethics and Compliance 

The Policies and Documentation Specialist supports customer outcomes by ensuring ServiceNow Compliance documentation is accurate and has integrity. The Legal Compliance Documentation Specialist develop collateral, working closely with organization subject matter experts to understand control implementation along with Customers, Partners and Sales, to better understand legal, regulatory and compliance documentation needs. Leveraging this information, the Legal Compliance Documentation Specialist address customer’s Compliance inquiries and expands the ServiceNow Compliance Operations Readiness Evidence (CORETM) repository for customer self-serve of compliance documentation.

Duties 

• Analyze compliance requirements against ServiceNow implementation to produce collateral and answer inquiries in support of customer trust efforts for various industry and regional audiences. 

• Maintain the ServiceNow’s Compliance knowledge repository, working with ServiceNow subject matter experts and stakeholders to review Compliance responses, collateral and mappings against ServiceNow Compliance common control framework.

• Formally respond, verbally and in writing, to internal and external compliance inquiries and request.

• Facilitate the ServiceNow Document Control Process working with content owners and subject matter experts to support editing documents and ensure content is appropriately reviewed, approved and published throughout the lifecycle of the documents. 

• Be a Subject Matter Expert for ServiceNow Document Control Process and participate in forward thinking process improvement conversation. 

• Assist with team process development, improvement and maintenance.

• Collaborate on internal projects that align with department and company goals.

Qualifications

• 4+ Years hands on compliance analyst/specialist experience with knowledge of key compliance standards such as ISO 27001, ISO 9001, FedRAMP, GDPR, PCI, SOC, and SOX 

• Demonstrated excellence in effective communication with varied audiences 

• Demonstrated excellence in written documentation and presentation skills 

• Excellent skills with Microsoft Word, Microsoft Excel, OneDrive, SharePoint and Outlook to include managing multiple accounts

• Consistently meets objectives 

• Works to complete tasks 

• Maintains work focus despite obstacles or setbacks

• Asks questions to learn from others' experience 

• Quickly grasps the essence of new issues and concepts 

• Is comfortable dealing with first-time or unusual problems 

• Asks for help with own development efforts

• Pursues ways to develop new skills

• Embraces opportunities to develop & apply new knowledge & skills

• Follows stated policies and practices

• Is honest and direct

• Is reliable, honoring agreements and commitments

• Seeks to understand customers, asking questions to accurately identify customer needs & the reasons for customer choices

• Speaks & writes with an appropriate amount of detail

• Responds openly & listens attentively to others' insights, advice, & Instructions

• Draws on education & experience when confronting new situations; recognizes and retrieves relevant ideas. 

• Is presented with a problem and gathers relevant data in support of management's hypothesis or solution.

• Understands information by interpreting, classifying, summarizing, and explaining important ideas from readings or other sources.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.