Summary

The People Operations Specialist role partners with the Strategy Partner & Talent Acquisition Partner in their territory of businesses to provide expertise in the areas of employee relations, investigations, and compliance. This position executes FLEETCOR's human resources' strategy to support the company business strategy and values.

Essential Duties and Responsibilities
• Serve as a labor relations/employee relations resource and provide insight regarding new company policies, procedures, programs and activities
• Support the HR team conducting investigations, prepares investigative reports and makes recommendations to resolve employee issues based on policy, past practice and legal justifications.
• Conducts exit interviews and make recommendations based on trends or notable comments for advising management for improvement
• Ensures thorough understanding of company policies by conducting new employee orientations and follow-up sessions; assist management team with follow up questions related to company policies and procedures.
• Assist with onboarding administrative duties such as I9 verifications, non-compete agreements, etc.
• Manage day to day administrative processes, including reporting related to FMLA maintenance and time management processes.
• Conduct staffing/turnover reporting to include tracking of offer letters, new hire process flow and scheduled orientation dates.
• Identifies internal talent and partners with hiring manager and Talent Acquisition Partner to fill open roles.
• Advises leaders on employee relations investigations, disciplinary action, and terminations.
• Supports the People Operations Partner in advising managers and employees with regard to employee relations issues including investigation and problem resolution, disciplinary action and termination.
• Advises managers and employees concerning compensation, benefits, and employee services as well as provide training in accordance with policies, procedures and practices.
• Interprets and executes company policies, procedures and practices to ensure compliance with government laws and regulations.
• Manages the company immigration and leave management process.
• Oversee unemployment disputes.
• Respond to verification of employment requests.
• Assists with other tasks or special projects as assigned by manager

Qualifications
• Bachelor's degree preferred in Human Resource, Business Administration, or related field
• PHR or SHRM-CP, AIRS certifications preferred
• 1-3 years of human resources operations experience
• Thorough knowledge of human resource principles and best practices
• Effective verbal and written communication skills; delivers messages in a clear, concise manner
• Proficient in HCM systems
• Proficient in Microsoft Office (Word, Excel and PowerPoint), MS Project preferred

Competencies
• Resourcefulness

o Adapts quickly to changing resource requirements

o Enjoys multi-tasking, applies knowledge of the organization to advance multiple objectives
• Demonstrates Organizational Savvy

o Previous employee relations experience in sales or corporate roles

o Navigates the political complexities of the organization easily

o Has a clear understanding of the business priorities

o Avoids provoking tension between groups

o Uses knowledge of organization to achieve objectives

o Has a network of cross functional peers to help drive results
• Action Oriented

o Decisively acts in fast changing situations

o Shows initiative in tough situations

o Exceptional at spotting and seizing opportunities
• Customer Focused

o Anticipates customers' needs and provides exceptional customer service

o Establishes and maintains effective customer relationships

o Builds solutions that meet customer expectations
• Situational Adaptability

o Readily adapts personal, interpersonal, and leadership behaviors

o Understands that different situations may call for different approaches

o Can act differently depending on the circumstances

Travel Requirements
• Requires overnight travel less than 15% of the time

ADA Accommodations

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

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About the Company:

FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.4B Annual Revenue

• 600,000 Directly Served Business Clients

• 2.6B+ Transactions per Year

• 8,400+ Employees

(as of December 31, 2020)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

• Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

• S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Our Vision

Despite many advances in our industry, the majority of business payments are still made with outdated and inferior payment methods, such as checks and cash. We envision a business world where every purchase is controlled, every payment is digital, and every payment-related decision is well-informed. In this future paperless state, payments will require little to no time to manage, leaving companies with more time for what matters most: activities that grow their businesses.

Our Mission

FLEETCOR's mission is to provide businesses with a better way to pay, by replacing outdated payment methods such as checks and cash, and displacing the incumbent providers of those methods. Through the digitalization of payments, we create and support robust ecosystems which benefit all participating constituents: payment-making customers, payment-accepting merchants, tax-collecting governments, and FLEETCOR.

Our Strategy

FLEETCOR is a growth company, and we employ a simple three-prong strategy for growing our business:

• More Customers. We invest more than $200 million per year in sales and marketing, predominately focused on new customer acquisition. We continue to scale existing sales channels and headcount, enable our sales people with demand generation and other tools, and launch new distribution channels both internally and through partners such as ERP software providers, telematics companies, and banks. We will also grow our customer base inorganically through acquisitions.

• More Spend. We seek to leverage our existing customer relationships and capture greater share of their business payment expenditures. As such, we have developed various "beyond" initiatives, where we extend the utility of an existing payment product without degrading the core value proposition of the original product. As such, a customer can "buy more stuff" without sacrificing the controls and reporting which attracted the customer to our product to begin with. For example:

• Our Fuel card customers can enable their cards to allow non-fuel purchases relevant to their business, like allowing a painting crew to buy supplies at a home improvement store, so they can finish the paint job.

• Our Toll tag customers can use their in-vehicle RFID tags to make other "on the go" purchases like parking, fuel and fast-food.

For our customers, these product extensions reduce payment friction, saving them time and operational headaches. For FLEETCOR, these product extensions can increase our share of wallet with existing customers and can increase our products' appeal and applicability to previously-unserved customer segments (e.g., non-toll urban dwellers). We also create new product offerings, developed internally or in conjunction with partners, to cross-sell to our existing customer base.

• More Geographies. We continue to seek attractive entry opportunities in major international markets, which we intend to pursue through acquisitions and partnerships.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" at FLEETCOR.

Our Values

FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

FLEETCOR's COVID-19 Hiring Guidelines:

Due to COVID-19, most of our employees are temporarily working from home. In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely. We value the safety of each member of our community because we know we're all in this together.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency .