Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

This position will be a part of the People Department, specifically the People Operations team. The People Operations team currently consists of People Partners, Generalists and Coordinators as well as our People Systems and Analytics teams. At Mailchimp the People Team as a whole is focused on building and accelerating leadership capabilities in 2021. The People Operations team, along with other People teams like Talent Development, Talent Acquisition, and many more play a critical role in supporting this work. Specifically, the People Operations team partners across other departments and within the People department to design, deliver, and support People related strategies. 

The ideal candidate is customer obsessed, detail oriented and passionate about providing the best possible experience to all customers while thriving at times in ambiguity. We consider new hires, employees and alumni our customers!

The People Operations Coordinator plays a vital role in making sure the administrative pieces of the employment experience at Mailchimp are completed in an efficient, accurate, and customer-centric manner. This role will be a balance of performing day-to-day work, while also collaborating with the team and stakeholders on process optimization. The person in this role will establish themselves as a go-to resource for the People Operations team and other employees on company and department practice, process and policy. They will also act with integrity as it relates to employee data, reporting, and record keeping. Currently, this role is primarily focused on completing the setup of new hires, making sure they are set up for success before they walk through the door (or log onto their first Zoom) with an eye towards scaling and improving this process and others. This person will also partner heavily with other teams across the People Department and Mailchimp often solving issues, providing insight and taking action in real-time. The team is in a season of evolution, and we are looking for a new People Operations Coordinator to bring new perspectives and ideas to our People Operations team.

What you’ll do here:

• Complete the new hire set up process for incoming Mailchimp employees while providing ideas and perspectives for changes to the current process 
• Ensure timely compliance of all new hire documentation including Form I-9 completion and other compliance requirements such as policy acknowledgement completion, employee file and record maintenance and other administrative responsibilities
• Interface and collaborate with other People teams including our Talent Acquisition and People Systems teams to ensure accuracy of all information, provide solutions, and achieve shared goals 
• Audit information flagging discrepancies and identifying a plan to correct errors and prevent them in the future
• Verify and enter employee referral bonus information and other ad hoc payments into Workday accurately and on time.  
• Partner with our Talent Partners, People Partners and Legal team on immigration related compliance and communication 
• Triage general questions and inquiries received from People team members and other employees 
• Collaborate inside and outside of the People Department on assigned projects and responsibilities
• Other administrative duties as assigned for the People Department or company

We’d love to hear from you if:

• You have 1-3 years of experience in Human Resources experience, relevant experience providing administrative support or experience working at Mailchimp 
• You have 1-3 years of experience working within an employee record system. Workday preferred, but not required 
• You Embody Mailchimp’s Core Values of Humility, Independence, and Creativity as well as our Core Leadership Behaviors - Resilient Problem Solving, Impactful Teamwork, Customer-Driven Innovation
• You have familiarity with all Google Suite products and experience creating documents and presentations for a professional audience
• You are a strong and organized critical thinker and over-communicator 
• You can work with a high degree of professionalism and discretion with experience handling sensitive and confidential information

The target base salary for this role is $47,000 to $56,000. Base salary will be determined through the selection and assessment process for this role relative to your experience and our job qualifications.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing. We hire humble, collaborative, and ambitious people, and give them endless opportunities to grow and succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.