People and Change Development Lead at Centric Consulting (Cincinnati, OH)

| Cincinnati, OH
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People and Change Development Lead

Job Location: Cincinnati, OH

Must live in the Cincinnati, Dayton, Louisville area

Join our team

Centric Consulting is an international management consulting firm with expertise in digital, business and technology. We are looking for a People and Change Development Lead to join our growing team.

In this role, you will:

Lead the sales and delivery efforts for the People & Change (P & C) practice within our Cincinnati/Dayton/Louisville local business unit (BU) to create unmatched client sales and delivery experiences.

Business Development
  • Represent the SO in internal BU sales meetings
  • Serve as the leader for all local SO-specific sales pursuits
  • Drive or partner with others to create client proposals including solution scope, timeline, estimate of effort, resources, and investment.
  • Structure engagements to meet project pricing and profitability targets
  • Educate local BU on SO offerings and capabilities to drive sales
  • Network and connect with local market community including executive buyers

Marketing and Thought Leadership
  • Define local marketing priorities and tactics to drive awareness in local market
  • Credential Centric as a SO leader in the local market
  • Develop a local marketing presence to generate unsolicited leads through speaking, training, conducting marketing events, and blogging
  • Contribute to National SO thought leadership (blogs, articles, speaking events)

Delivery and Delivery Excellence
  • Lead the project delivery team
  • Advise as a SME in at least one SO Core Capability
  • Provide delivery excellence to complex SO projects
  • Provide direct delivery as a consultant in limited instances that are critical for short term client success but do not detract from long term local SO practice development and growth
  • Maintain annual billable utilization at a mutually agreed upon level
  • Ensure consistency of delivery by leveraging and/or adopting the National SO delivery methodologies, tools, and resources on local projects
  • Ensure SO team members and/or project teams are aligned on the client need, vision of what success looks like for the project, the scope and deliverables in the SOW, team roles and how the team will operate (internally and with client) to deliver value. This includes proactively understanding project team working styles and addressing team conflict when it arises and may be in partnership with the Account Manager

Practice Management
  • Annual Practice Plan (financial and imperatives)
  • Develop and manage the annual practice plan and growth targets (financials and imperatives)
  • Unless otherwise agreed upon, ensure local SO annual gross profit is equal to or greater than annual practice costs (labor and expenses)
  • Apply rates according to Centric rate guidance
  • Ensure alignment between local BU and National SO initiatives
  • Actively participate in and/or lead activities/imperatives that contribute to the growth of the National SO

Team Management
  • Develop resource plan (existing resources, internal development, recruiting, etc.), to ensure talent is available, and ready (identify needs and actions required to meet these needs)
  • Actively participate in recruiting efforts by conducting interviews, providing feedback and make or significantly contribute to hiring decisions
  • Identify and maintain local SO contractor pool
  • Partner with Local BU and National SO leadership on staffing plans to enable the appropriate resources to be staffed (employees and contractors) and deliver unmatched client experiences
  • Lead staffing, development, mentoring and coaching
  • Operate as feedback manager and leader for local SO team memberS

Unmatched Delivery Capability
  • Develop and maintain own capability and the team's capability to deliver and provide unmatched client experiences including use of the National SO delivery resources (methodologies, tools, templates, etc.)
  • Ensure BU resources are maintaining needed certifications and developing new skills related to the SO and aligned with the National SO

Relationships and Connections
  • Develop open and trusting relationships with local BU leadership and account managers, National SO leadership, and peer LSOLs
  • Connect local resources with National expertise and materials

Who you are:

Capabilities, Knowledge, and Skills
  • Domain expertise in one or more capabilities within our People & Change capabilities
  • Ability to communicate effectively and tactfully across all levels of an organization
  • Excellent negotiation, conflict management, and problem-solving skills
  • Ability to assess and leverage strengths of a diverse group of people to maximize team performance along with proven success developing individuals
  • Adaptable to balancing the demands of multiple client assignments with team development while pushing the intellectual envelope in search of solutions to complex problems

  • This role will require at least 10 years of People & Change experience in two or more of the following areas: change leadership/change management, enterprise change management, leadership, and workforce strategies (culture, talent, retention, learning), familiar with organization design, process excellence and business transformation or related disciplines
  • At least 5 years of consulting experience
  • Multiple years of demonstrated leadership experience
  • Experience managing client engagements focused on exceeding client expectations, managing project economics and risks, and ensuring buy-in of proposed solutions from top management levels at the client

Career Interest and Motivation
  • An entrepreneurial mindset with the desire to develop her/his practice area within a larger organization by leveraging existing resources and capabilities in new and unique ways to achieve success
  • Long term interest in serving as the P & C Development Lead or seeking future career progression to BU Leadership or National SO Leadership Role

What We Offer?

We offer benefits to support your physical, emotional, mental and financial health:
  • Time Off, When You Need It. A self-managed paid time off (PTO) program.
  • Built For Families. Parental leave and flexible remote working options.
  • Care For You and Yours. Flexible health care options for you, your family and your pets. Plus, long-term disability, 401(k) benefits and more!
  • Help With the Little Things. Stipends to offset home office costs (such as internet, cell service and supplies).
  • Our Success Is Your Success. Aprofit-sharing program and annual company-sponsored trip to celebrate our accomplishments together.
  • Opportunities to Grow. Take courses. Attend conferences. Get certified.

Want to know why you should work with us and what we offer employees? Visit our website to learn more.

About Centric Consulting:

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility and cost efficiency to create tailored solutions centered on what's best for businesses. Now numbering more than 1,400 employees across the country and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use - it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion , from our business practice to how we show up for employees and communities. At Centric, we are looking for and embrace candidates of all backgrounds and identities who have a hunger for learning, collaborating, and generating unmatched experiences. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.
More Information on Centric Consulting
Centric Consulting operates in the Consulting industry. The company is located in Dayton, OH. Centric Consulting was founded in 1999. It has 991 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 17 open jobs at Centric Consulting, click here.
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