Our Opportunity:

Chewy has an exciting opportunity to join our pack as a Manager, Talent Experience at our Boston, MA or Dania Beach, FL location. In this role, you will oversee the day-to-day operations of our recruiting coordination team. At Chewy, our Recruiting Coordinators are on the front lines of delivering a positive candidate experience to match the best-in-class customer service we’re known for. You will make sure that the team delivers a great experience that leaves every candidate feeling positive about Chewy, whether as a future employee or potential customer. You will be responsible for the growth and development of a team of 5-7 Recruiting Coordinators, while driving efficiency within the interview scheduling process to ensure a paw-some candidate experience. You will act as the first point of escalation for candidates and hiring teams.

What You’ll Do:

• Oversee and manage recruiting coordinators
• Support growth and development on the team through recurring manager check ins and performance reviews
• Act as a point of escalation for all recruiting coordination related issues and concerns
• Define ways to drive efficiency within the interview coordination processes
• Partner with recruiting leaders to evolve a streamlined interview process for interviews and provide recurring coordination status updates
• Manage recruiting coordination data and reporting within ServiceNow
• Utilize your strong communication, attention to detail, and organizational skills to effectively communicate with your team the expectations of their delivery of the coordination services
• Interact with and guide recruiters to answer all inquiries or process change requests using your coordination knowledge and expertise
• Lead ongoing continuous improvement activities for the team to enhance current processes and lead new initiatives
• Source, train, and onboard new coordinators for the team
• Identify moments that matter in the recruiting lifecycle via our survey tools and provide action plans to leaders on creating a memorable and positive experience
• Develop standards and Standard Operating Procedures, to support Talent Acquisition
• Maintain appropriate records, files, documentation, etc.
• Assist with Talent Acquisition special projects and performs other duties as assigned

What You’ll Need:

• Associates or Bachelor’s degree is highly preferred
• Experience in managing a team in a high-volume, fast-paced environment
• Customer first obsession
• Minimum of 1 year in a recruiting coordinator role
• Customer service-focused, have a passion for process improvement, be self-motivated and able to work both independently and in a team environment
• Experience in project management and in continuous improvement activities
• Proficiency with Microsoft Office products; specifically, Word, PowerPoint and Excel
• Be a self-starter, have a strong sense of ownership and attention to detail
• Demonstrated ability to multi-task and perform well in a fast-paced environment
• Strong time management, critical thinking, and organizational skills
• Superior communication skills (written, verbal, and listening) and strong interpersonal skills
• Excellent analytical, problem-solving, and troubleshooting skills
• Proven ability to maintain confidentiality and secure sensitive information
• Preferred experience in Workday, ServiceNow, Kronos, and Greenhouse
• Position may require travel

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
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