Manager, Talent Acquisition Operations at Spectrum (Charlotte, NC)
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
As the Manager of Talent Acquisition Operations, you ensure a positive and efficient recruiting and hiring process. You focus on leading a team of Recruiting Coordinators to accurately and effectively complete daily activities. You manage the responsiveness, productivity, efficiency and quality of your team's workflow to ensure consistent and efficient support of field recruiting efforts. You excel at continually evaluating and optimizing the recruiting process and the experience of candidates and hiring leaders. You thrive in an office environment working with geographically dispersed teams. You report directly to the Director of Talent Acquisition for goals, guidance and assistance.
Position benefits:• Competitive salary with bonus.• Health, vision and dental insurance.• 100% company match 401(k) up to 6%.• Company funded retirement accumulation plan for an additional 3%.• Education assistance.• Pretax childcare spending account.• Paid holidays, vacation days, personal days and sick days.• Employee discount on Spectrum services where available.
What you will do:• Encourage company-wide excellence through active and consistent support of all efforts to simplify and enhance the client experience.• Drive successful recruiting results by managing team scheduling and workflow, including approving and modifying timecards,• Serve as a subject matter expert in the applicant tracking system and recruitment process and apply knowledge to quickly resolve issues.• Address issues escalated from the recruiting coordinators and recruiters by collaborating with stakeholders.• Use strong leadership skills to motivate coordinators to meet performance goals and service level agreements.• Improve team performance by providing feedback and continually coaching coordinators, including the mid-year and annual performance reviews.• Maximize the talent acquisition process by identifying, recommending and implementing solutions and process improvements.• Streamline recruiting processes to ensure operational efficiency.• Ensure processes are accurately followed by maintaining and updating documentation of the recruiting process and recruiting operations information.• Achieve department objectives by leading small-to medium-scale talent acquisition projects.• Recruit, interview, onboard and train new coordinators to ensure a strong team that adheres to the talent acquisition processes.• Assist in compiling and reviewing metrics and reports to be used for process improvements and prepare ad hoc reports as requested.• Conduct audits and gather feedback to ensure all coordinator output meets regulatory compliance requirements and quality standards.
Required keys for success:• Five or more years of experience as a recruiting coordinator or other relevant roles in recruitment or human resources.• Experience with applicant tracking systems.• Extensive knowledge of recruitment processes.• Prior experience successfully identifying and implementing process improvements.• Strong project management, practical analysis and issue resolution skills.• Ability to influence internal and external teams and bring them to a consensus and successful outcome.• History of maintaining the confidentiality of company and candidate information.• Track record of supporting and driving process and compliance with the ability to partner with all levels of teams and management in a fast-paced environment.• Demonstrated interpersonal skills and the ability to interact at all levels of the organization with diplomacy and professionalism.• Advanced ability in Microsoft Word, Excel, PowerPoint and Outlook.• Effective written and spoken English communication skills with all levels of an organization.
How you will stand out from the crowd:• Five years of supervisory or leadership experience.
Your education:• Bachelor's degree in a related field, or an equivalent combination of education, training and experience (required).
HRC501 311874 311874BR