About Drift

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human. We have been recognized as one of the fastest-growing SaaS companies and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.

As the Manager, Recruiting, you will own and build our strategy to support our Customer & G&A Teams; comprised of Professional Services, Customer Success, Customer Support and key customer facing roles in our company, as well as Company Success functions including Finance, Operations, Legal & HR..  You will inherit an existing team committed to providing strategic support to Drift hiring managers and delivering an exceptional Drift Experience to the talent market.  You will bring experience and a ‘lead from the front’ approach to your role, building a recruiting engine by anticipating business designed to support immediate and long term, global hiring objectives.  

As a key member of the recruiting leadership team, you will help define our overall talent acquisition strategies and work with all levels of the organization to fulfill our goals.  You will bring your passion for developing and supporting high performing teams, commitment to success and desire to build a market leading, global company at scale.

What you’ll be doing on the team:

In one month you'll

• You will work extensively with our Vice President Recruiting, Customer Success leaders, hiring managers and your team to coordinate our talent acquisition strategy with our company’s leadership principles and culture at its core.
• Develop and support your growing team; responsible for recruiting and candidate experience coordination.
• Through partnership with our sourcing team, support and enhance our talent acquisition strategy that delivers a diverse workforce of top talent to help Drift achieve its growth objectives.
• Collaborates with business leaders and your HRBPs on workforce planning to deliver against business hiring needs and ensures recruiting delivers a proactive approach  to hiring. 
• Ensure that candidates that move through Drift’s process have a positive experience.

By month 3 you'll 

• Evolve the talent acquisition model to an integrated/optimized model with employment branding, successful social media campaigns, candidate relationship management, and a focus on robust talent acquisition programs such as Diversity, Alumni, Campus and University, Professional Networks, etc.
• Ensure consistent process documentation in your recruiting team.
• Use reporting and data to improve recruiting efficiency and innovation.
• Leads a recruiting team that promotes a positive, high-performing, fun, innovative, and growth-oriented environment that consistently delivers results.

By month 6 you'll 

• Acts as a strong partner to business leaders to provide consultation on talent acquisition strategies,challenges, and emerging talent trends in the market.
• Champion diversity and culture in all aspects of the hiring process, from content of job descriptions, training for hiring managers, formulation of interview panels as well as candidate experience leading into measurable improvement in availability and selection of diverse candidates into the organization. 
• Through ongoing partnership with our sourcing team, evolve sourcing strategies to build pipelines for current and future hiring demands, understanding business / geo expansion plans.
• Partner across Recruiting and Marketing to promote the Drift employee value proposition and implement online and offline employer branding activities that identify Drift as an employment destination of choice!

About you and what type of skills you’ll need:

• At least 5 years of progressive responsibility within a global recruiting team including at least 2 years of lead experience and a desire to bring your experience and talent to Drift to build an extraordinary team. 
• You are a committed people leader, passionate about developing and supporting your teams with a lead from the front approach.
• Experience in developing long term talent acquisition strategies and programs designed to attract top talent in highly competitive markets.
• Experience in the tech industry and preferably software industry, and comfortable with multi-tasking and prioritization 
• Models diversity and inclusion awareness
• Analytical mindset, detail-oriented, comfortable with data and processes

 Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO. 

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]. #LI-Remote